Back/return button not always responding

vincmar
Posts: 1
Joined: Thu Sep 07, 2017 4:17 pm

Back/return button not always responding

Postby vincmar » Thu Sep 07, 2017 4:41 pm

Hi,

I just received my BV8000, after using it for a few hours now I started to notice that the back button (right buttom under the touchscreen) responds really bad. The home and settings button works really good, but the back button often only works after a few touches and not always.

Am I the only one having this issue? And more important can this be resolved? I hope its a software issue but I'm not sure, the place where it detects touch on the back button seems to be a lot less "sensitive" or a lot smaller then for the 2 other buttons.

Pls help me.

blackview_admin
Posts: 3135
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Back/return button not always responding

Postby blackview_admin » Thu Sep 07, 2017 9:03 pm

please update to the latest firmware

michele.mignini
Posts: 1
Joined: Mon Aug 14, 2017 10:55 am

Re: Back/return button not always responding

Postby michele.mignini » Fri Sep 08, 2017 2:21 pm

Hi Blackview team, the latest update definitely improves responsiveness, but it is far from being perfect and the back button is still unresponsive sometimes.

blackview_admin
Posts: 3135
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Back/return button not always responding

Postby blackview_admin » Fri Sep 08, 2017 3:41 pm

thanks for your feedbeck. we will investigate that issue


Return to “Service and tech”

Who is online

Users browsing this forum: No registered users and 1 guest