BV8000 camera , photo with REd witch is pink !

bigbang63
Posts: 3
Joined: Fri Sep 02, 2016 7:40 am

BV8000 camera , photo with REd witch is pink !

Postby bigbang63 » Mon Sep 04, 2017 3:12 pm

hello everybody,
I have a BV8000 pro, before i had bv7000 and bv6000, the phone aren't perfect but compare to the price with another trade like samsung, my choice is very quick .
I have a problem with the bv8000pro that i didn't have with the bv7000pro, the picture are correct but the red color isn't the real color, the photo show pnik red, see the photo , i compare bv8000pro and samsung s6 , and it's impossible to change the color température with the pro mode.

BV8000
Image

samsung S6
Image

If you have information about i 'll be happy
thanks

blackview_admin
Posts: 3013
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV8000 camera , photo with REd witch is pink !

Postby blackview_admin » Tue Sep 05, 2017 11:09 am

Hello. Which firmware version you use?

bigbang63
Posts: 3
Joined: Fri Sep 02, 2016 7:40 am

Re: BV8000 camera , photo with REd witch is pink !

Postby bigbang63 » Tue Sep 05, 2017 1:23 pm

the firmware is BV8000Pro-Blackview-V0.1_20170803_20170829-1811
i precise that the red color with the back camera is ok
The bv7000 was ok i don't understand why !

blackview_admin
Posts: 3013
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV8000 camera , photo with REd witch is pink !

Postby blackview_admin » Thu Sep 21, 2017 1:09 pm

Thank you for your detailed bug report.
I can not reproduce this but I will forward this to our engineers. I guess it is an software issue.

Had you tried if
- it is the same issue with apps like open camera?
- a factory reset* is helping?

* wipe data/factory reset in recovery (this will delete your data/settings):
- Power off and then press Power and Volume-up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle+"no command" is shown - press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now

Neville
Posts: 14
Joined: Wed Aug 16, 2017 7:36 pm

Re: BV8000 camera , photo with REd witch is pink !

Postby Neville » Fri Sep 22, 2017 10:32 pm

blackview_admin wrote:Thank you for your detailed bug report.
I can not reproduce this but I will forward this to our engineers. I guess it is an software issue.

Had you tried if
- it is the same issue with apps like open camera?
- a factory reset* is helping?

* wipe data/factory reset in recovery (this will delete your data/settings):
- Power off and then press Power and Volume-up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle+"no command" is shown - press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now


Another new fault...Wifi hotspot drops out when screen goes to sleep....needs a coding adjustment so hotspot remains active with display off

blackview_admin
Posts: 3013
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV8000 camera , photo with REd witch is pink !

Postby blackview_admin » Sat Sep 23, 2017 10:28 am

Another new fault...Wifi hotspot drops out when screen goes to sleep....needs a coding adjustment so hotspot remains active with display off[/quote]

This is off topic in this thread. Please post in the right place.
If hotspot get closed try to disable background task clear and other battery saver-settings.


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