[SOLVED] Headset problem

J-M-L
Posts: 1
Joined: Wed Jul 19, 2017 3:38 am

[SOLVED] Headset problem

Postby J-M-L » Wed Jul 19, 2017 3:51 am

After one week of normal use, it seems like i got an issue with the headphone jack.
Got the headphone symbol on the screen without having any headphone plugged into.

Is there a way to disable that, as I can't use the phone for telephone calls the normal way.

To do a call I have to use the speaker/mic or plug in the headset.

Never had the headset plugged in before until I got the symbol on the screen and tried different ways to communicate.

Hope u got an idea to fix that.

Btw, restarting and reset didn't work either.
The headphone plug is also clean and dry

Zeerch
Posts: 41
Joined: Sat Jun 03, 2017 8:41 am

Re: Headset problem

Postby Zeerch » Fri Jul 21, 2017 12:39 am

JML,

did you dunk this in water yet?

If you have this issue its on the main board. the only way I could see this being a issue is when you have water ingress.

just a thought.

voodoo88
Posts: 2
Joined: Sat Jul 29, 2017 1:51 pm

Re: Headset problem

Postby voodoo88 » Sat Jul 29, 2017 3:27 pm

I have same problem.

blackview_admin
Posts: 3442
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Headset problem

Postby blackview_admin » Thu Aug 03, 2017 11:22 am

Thanks for your feedback. we will study this issue.

blackview_admin
Posts: 3442
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Headset problem

Postby blackview_admin » Fri Aug 04, 2017 10:35 am

If you are affected by this headset issue please try to update to the latest firmware and perform a factory reset after that. If that don't help please contact your seller to exchange the device. Sorry for this inconvenience. (Only) if you don't receive help by the seller please contact us with all your buying details (shop, date, order-number, ...).

shahardemos
Posts: 21
Joined: Tue Jun 27, 2017 7:17 am

Re: Headset problem

Postby shahardemos » Fri Aug 04, 2017 11:27 am

Hi, another option (quite easy and not problematic) is to use a USB sound device. The following one supports microphone as well:
https://www.aliexpress.com/item/Vention ... 0.0.gYiEIw

You can use the small USB-C to USB cable, connect the sound USB and then connect your standard headset to it. Works without issues with standard 3.5 connector.

Neville
Posts: 30
Joined: Wed Aug 16, 2017 7:36 pm

Re: Headset problem

Postby Neville » Wed Oct 25, 2017 4:44 am

blackview_admin wrote:If you are affected by this headset issue please try to update to the latest firmware and perform a factory reset after that. If that don't help please contact your seller to exchange the device. Sorry for this inconvenience. (Only) if you don't receive help by the seller please contact us with all your buying details (shop, date, order-number, ...).


Did anyone find a solution to this? I have a customer with brand new phone continually showing headset icon even though headset has never been plugged in, and he can't use phone normally as device thinks headset is plugged in.

Is this a software fault?

Or is this a hardware fault?

Can I fix it by disconnecting headset socket from mainboard?

bigbang63
Posts: 12
Joined: Fri Sep 02, 2016 7:40 am

Re: Headset problem

Postby bigbang63 » Thu Oct 26, 2017 8:58 am

I had the same problem, after wash water and i reboot the phone, everuthing was ok after, but before you must dry the hole for the jack with a piece of tissue.

Quoquallse
Posts: 7
Joined: Thu Oct 26, 2017 7:34 pm

Re: Headset problem

Postby Quoquallse » Thu Oct 26, 2017 7:38 pm

i had the same problem with my headsets

Hope in the Lord
Posts: 2
Joined: Fri Oct 27, 2017 9:31 am

Re: Headset problem

Postby Hope in the Lord » Sun Oct 29, 2017 10:17 am

I havent quite got that problem but my headset will only work through one speak very occasionally If get in right position halfway in. Not good


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