Blackview User Forum

 
paulies
Topic Author
Posts: 49
Joined: Sat Jul 23, 2016 4:28 am

Re: BV8000 fingerprint not working

Wed Jul 19, 2017 6:48 am

Thanks for the input saves me a factory reset, I have a feeling we are in for a long wait before this is and other problems are fix blackview don't like to look after there customers.

I've had 3 phones from them now you would think I've learnt my lesson by now
Thanks Paul
 
dagao81
Posts: 4
Joined: Wed Jul 19, 2017 7:37 pm

Re: BV8000 fingerprint not working

Wed Jul 19, 2017 8:50 pm

Hello everyone,
before I could read this thread, I started in factory mode, I selected Item test and then, in fingerprint option I get:

Senor ID: 0x0
FAIL

I have also encripted my mobile but I'm not sure whether a hardware or software issue.
Can you tell me something about it, please?
 
Zeerch
Posts: 41
Joined: Sat Jun 03, 2017 8:41 am

Re: BV8000 fingerprint not working

Fri Jul 21, 2017 12:24 am

Try the new update as of lastnight July 20th they have an OTA so do it from the phone, this has corrected a number of issues.

my phone has been tested and its working now.
 
matgr75
Posts: 26
Joined: Thu Dec 22, 2016 5:39 pm

Re: BV8000 fingerprint not working

Fri Jul 21, 2017 4:00 am

After last OTA fingerptint is working. Thanks! ❤ please do something with high CPU usage. I love you! :D
 
paulies
Topic Author
Posts: 49
Joined: Sat Jul 23, 2016 4:28 am

Re: BV8000 fingerprint not working

Fri Jul 21, 2017 6:04 am

Does the fingerprint work when the phone is encrpted now?
Thanks Paul
 
blackview_admin
Posts: 4654
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV8000 fingerprint not working

Fri Jul 21, 2017 6:30 am

mauerspecht wrote:
No, I didn't succeed in encrypting the device and still using fingerprint afterwards. I even tried encryption with a "graphic" gesture before this kind of password was suggested by blackview_admin. Directly after encryption everything works fine, even fingerprint reader and all the settings are available. But after next restart all settings and functions related to fingerprint are gone. Therefore I know it SHOULD work with Android 7 but some kind of stupid bug in blackview firmware kicks fingerprint out of the system.
Currently I'm using BV8000 pro without encryption even if I really would like to encrypt the whole device.


Please try to do the factory reset,, and register the fingerprint again.
 
Jqumseya
Posts: 2
Joined: Fri Jul 21, 2017 6:56 am

Re: BV8000 fingerprint not working

Fri Jul 21, 2017 7:03 am

I had same problem, and the latest wireless update fixed the fingerprint problem. After the update finished, you go delete all fingerprint installed on your mobile and reboot the mobile. Use the mobile for a while without fingerprint, then reboot again (shut down). After you turn it on go and use application like open YouTube for one song, then go to settings and configure fingerprint again and follow the instructions. Everything should be fine.
 
Jqumseya
Posts: 2
Joined: Fri Jul 21, 2017 6:56 am

Re: BV8000 fingerprint not working

Fri Jul 21, 2017 7:33 am

blackview_admin wrote:
mauerspecht wrote:
No, I didn't succeed in encrypting the device and still using fingerprint afterwards. I even tried encryption with a "graphic" gesture before this kind of password was suggested by blackview_admin. Directly after encryption everything works fine, even fingerprint reader and all the settings are available. But after next restart all settings and functions related to fingerprint are gone. Therefore I know it SHOULD work with Android 7 but some kind of stupid bug in blackview firmware kicks fingerprint out of the system.
Currently I'm using BV8000 pro without encryption even if I really would like to encrypt the whole device.


Please try to do the factory reset,, and register the fingerprint again.

I have no problem in fingerprint right now, but I tried to add new fingerprint and a message popped up: "Enrolment was not completed. Fingerprint Enrolment didn't work. Try again or use a different finger". I tried again and I tried to use different finger, but I couldn't succeed. Your help please , thanks
 
Zeerch
Posts: 41
Joined: Sat Jun 03, 2017 8:41 am

Re: BV8000 fingerprint not working

Fri Jul 21, 2017 9:15 am

blackview_admin wrote:
mauerspecht wrote:
No, I didn't succeed in encrypting the device and still using fingerprint afterwards. I even tried encryption with a "graphic" gesture before this kind of password was suggested by blackview_admin. Directly after encryption everything works fine, even fingerprint reader and all the settings are available. But after next restart all settings and functions related to fingerprint are gone. Therefore I know it SHOULD work with Android 7 but some kind of stupid bug in blackview firmware kicks fingerprint out of the system.
Currently I'm using BV8000 pro without encryption even if I really would like to encrypt the whole device.


Please try to do the factory reset,, and register the fingerprint again.


Mauerspecht,

Were you able to make this work now?
 
paulies
Topic Author
Posts: 49
Joined: Sat Jul 23, 2016 4:28 am

Re: BV8000 fingerprint not working

Sat Jul 22, 2017 6:41 am

Hi

My phone now says it's encrpted when it's not, it does not ask for a pin on start to decrypt it and yes pin is active.

Looks like another factory reset


----edit------

After factory reset phone is now encrpted and fingerprint works as well, thank you blackview that's one problem fixed.
Thanks Paul

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