BV8000 fingerprint not working

paulies
Posts: 23
Joined: Sat Jul 23, 2016 4:28 am

BV8000 fingerprint not working

Postby paulies » Thu Jul 13, 2017 1:47 pm

I have just got this phone I set the fingerprint up all worked fine when the phone rebooted fingerprint stopped working and now the fingerprint option has vanished from the security settings can't find it anywhere.

Anybody know what's up?

Paul
Thanks Paul

paulies
Posts: 23
Joined: Sat Jul 23, 2016 4:28 am

Re: BV8000 fingerprint not working

Postby paulies » Thu Jul 13, 2017 6:53 pm

To follow on from my previous comment

I have found if I do a factory reset it works fine until I encrypt again then it stops working.

So if I don't encrypt all is ok but what's the point in that.

Admin are you going to do a software fix for this ?
Thanks Paul

matgr75
Posts: 22
Joined: Thu Dec 22, 2016 5:39 pm

Re: BV8000 fingerprint not working

Postby matgr75 » Thu Jul 13, 2017 7:54 pm

Same here. After encription and reboot, fingerprint doesn't work and there is no system settings. Please upgrade soon.

blackview_admin
Posts: 2567
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV8000 fingerprint not working

Postby blackview_admin » Fri Jul 14, 2017 3:25 am

We are working on your issue.

blackview_admin
Posts: 2567
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV8000 fingerprint not working

Postby blackview_admin » Fri Jul 14, 2017 3:44 am

when doing the encription at first time, try the Graphics encryption and then lock the screen--then unlock the screen and input the encription command.

paulies
Posts: 23
Joined: Sat Jul 23, 2016 4:28 am

Re: BV8000 fingerprint not working

Postby paulies » Fri Jul 14, 2017 5:44 am

Can you explain your previous post a little more clearly please I have no idea what you mean by graphics encryption.

Paul
Thanks Paul

paulies
Posts: 23
Joined: Sat Jul 23, 2016 4:28 am

Re: BV8000 fingerprint not working

Postby paulies » Mon Jul 17, 2017 1:36 pm

Any reply admin, this is supposed to be your flagship phone
Thanks Paul

blackview_admin
Posts: 2567
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV8000 fingerprint not working

Postby blackview_admin » Tue Jul 18, 2017 9:31 am

paulies wrote:Can you explain your previous post a little more clearly please I have no idea what you mean by graphics encryption.

Paul

By making the encryption with gesture.

paulies
Posts: 23
Joined: Sat Jul 23, 2016 4:28 am

Re: BV8000 fingerprint not working

Postby paulies » Tue Jul 18, 2017 8:30 pm

Anybody confirm this works? I'm sick of having to factory reset Everytime
Thanks Paul

mauerspecht
Posts: 4
Joined: Tue Jul 18, 2017 9:37 pm

Re: BV8000 fingerprint not working

Postby mauerspecht » Tue Jul 18, 2017 9:45 pm

No, I didn't succeed in encrypting the device and still using fingerprint afterwards. I even tried encryption with a "graphic" gesture before this kind of password was suggested by blackview_admin. Directly after encryption everything works fine, even fingerprint reader and all the settings are available. But after next restart all settings and functions related to fingerprint are gone. Therefore I know it SHOULD work with Android 7 but some kind of stupid bug in blackview firmware kicks fingerprint out of the system.
Currently I'm using BV8000 pro without encryption even if I really would like to encrypt the whole device.


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