BV 8000 Pro Problems

IASmirnoffe
Posts: 3
Joined: Sun Aug 06, 2017 10:50 am

Re: BV 8000 Pro Problems

Postby IASmirnoffe » Sun Aug 06, 2017 3:25 pm

Greetings!
My name is Ilya and I am really happy to use BV6000s for almost half of year. After it had proved to be reliable phone I started my retail business in selling Blackview IP68 smartphones (BV6000s, BV6000, BV7000 pro) from Aliexpress, Desoon and Twinbuys. All was ok until the BV8000 pro has come out. I have ordered 7 pieces from Twinbuys and 2 pieces from Desoon. Unfortunately, there were found lots of software bugs in 3 pieces:

- 1st has long list of problems - the fingerprint sensor doesn't work, the sound rattles from the back loudspeaker, the time doesn't synchronize between the home screen and the high menu, camera sometimes works without auto focus, Google Playmarket has deleted itself and many other little problems;

- 2nd doesn't recharge while it is power on, only while it is off, when the Bluetooth is on, Wi-Fi and Lte both get off;
- 3rd reboots every several minutes and often freezes.

Video from the 3rd one (Desoon) I've send to Iris Liu (Desoon), videos from 1st and 2nd are attached in Aliexpress disputes with the Twinbuys shop.

Me and my customers both are strongly disappointed with quality of the BV8000 pro. During these software problems are being actual lots of negative feedbacks are written. I have large values of retailing Blackview (nearly 5-6 thousand dollars per month) and these problems decrease my business reputation, decrease the reputation of Desoon and Twinbuys through lots of disputes and decrease the reputation of Blackview HK generally through negative feedbacks and review at large online services such as 4pda, for example.

I sincerely hope that you will be able to make some software solutions as soon as possible.
Best regards,
Ilya

PS: update to the last ROM and factory reset both didn't help

CVirus
Posts: 11
Joined: Wed Aug 02, 2017 11:38 am

Re: BV 8000 Pro Problems

Postby CVirus » Sun Aug 06, 2017 5:20 pm

So, I managed to flash the latest firmware using spflash and fortunately enough I didn't brick my phone :D I learned a lot about the android sytem through the process so that's a good thing. Let's see if the freeze/reboot issue is resolved now. Will update you.

CVirus
Posts: 11
Joined: Wed Aug 02, 2017 11:38 am

Re: BV 8000 Pro Problems

Postby CVirus » Sun Aug 06, 2017 9:48 pm

Update: My uptime now is 5 hours.. Let's hope this is the end of this freeze/reboot problem.

Update 2: 16 hours uptime now.

Pappmann
Posts: 12
Joined: Sat Jul 02, 2016 6:43 pm

Re: BV 8000 Pro Problems

Postby Pappmann » Wed Aug 09, 2017 11:27 am

After update to 20170804 (with spflash tool without userdata) the Back button issue is still exsisting.

nde_junior
Posts: 1
Joined: Wed Jan 11, 2017 8:32 am

Re: BV 8000 Pro Problems

Postby nde_junior » Thu Aug 10, 2017 1:24 pm

Can you all enter into "Developer options" after 20170804 update ?

prascho
Posts: 16
Joined: Mon Sep 26, 2016 11:43 am

Re: BV 8000 Pro Problems

Postby prascho » Fri Aug 11, 2017 1:35 pm

Unread postby nde_junior » Thu Aug 10, 2017 4:24 pm

Can you all enter into "Developer options" after 20170804 update ?


I cannot enter Developer mode after this update. Also - the back button issue still persists.

Nettyman
Posts: 1
Joined: Fri Aug 11, 2017 4:40 pm

Re: BV 8000 Pro Problems

Postby Nettyman » Fri Aug 11, 2017 4:51 pm

Hello!
I live in Estonia and bought this phone. Everything is cool but I can't use phone because the phone don't get 4g or any network ? Sorry of my bad English, hope understand the problem and someone can help! Thanks

nanaungoo
Posts: 1
Joined: Sat Aug 12, 2017 3:36 am

Re: BV 8000 Pro Problems

Postby nanaungoo » Sat Aug 12, 2017 3:38 am

The same app 2 icom please help me admin.
Attachments
Screenshot_20170812-094027.png

tysken
Posts: 16
Joined: Mon Jan 09, 2017 5:29 pm

Re: BV 8000 Pro Problems

Postby tysken » Sun Aug 13, 2017 1:08 pm

@Nettyman,

take your phone to the shop and show him the available carrier in the settings.Maybe he know which one should work, otherwise you should give feedback , so Blackview can help you with special settings or you must live with , that the phone doesn´t work in your country.

I had a Motorola droid 4 from USA, and it also not worked in Europe, but i get support from Motorola to chage some settings, don´t ask me how, but it worked after.May be in Estonia too.Try it.Here in Sweden it works perfectly, i have 4G in the first Simcard and 3G the second.Both work!!!

Greetings Mathias

MaksAndreev
Posts: 4
Joined: Tue Jul 11, 2017 9:07 am

Re: BV 8000 Pro Problems

Postby MaksAndreev » Mon Aug 14, 2017 9:44 am

blackview_admin wrote:Here are some solutions for fixing several reported issues with the BV8000 Pro:

The camera is out of focus and the images blurry / The picture is "White out": Should be solved in 20170718. Update to the latest ROM (20170718 or later) and perform a factory reset after that. Alsways use your finger to tab the focus point in the camera app.

In bright light, the contrast of the Screen changes: Should be solved in 20170718. Update to the latest ROM (20170718 or later) and perform a factory reset after that



Dear BV admins.
These problems are not solved.
After flashing 20170718 and perfoming factory reset I still have problems with images blurry (focusing became better) and changing the contrast.
Please make something to fix it!

Regards.


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