Blackview User Forum

 
mhockings
Topic Author
Posts: 4
Joined: Fri Mar 15, 2019 10:36 pm

BV7000 Wifi won't turn on

Fri Mar 15, 2019 10:39 pm

My wifi has stopped working. When I go to settings and try to turn it on the switch goes to on for about 10 seconds then reverts back to off. When I try to turn wifi on using the shortcut menu found by swiping down nothing happens. I have no wifi. Tried a restart with no luck.

Thanks
 
User avatar
blackview_admin
Posts: 6781
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV7000 Wifi won't turn on

Sat Mar 16, 2019 11:28 pm

Hi there, please try to perform a factory reset from the recovery menu:

viewtopic.php?f=192&t=334922
 
mhockings
Topic Author
Posts: 4
Joined: Fri Mar 15, 2019 10:36 pm

Re: BV7000 Wifi won't turn on

Sun Mar 17, 2019 4:35 am

blackview_admin wrote:
Hi there, please try to perform a factory reset from the recovery menu:

viewtopic.php?f=192&t=334922

Hi, I performed a factory reset from the recovery menu as suggested. I still have no wifi. My phone is unable to find any networks.
 
mhockings
Topic Author
Posts: 4
Joined: Fri Mar 15, 2019 10:36 pm

Re: BV7000 Wifi won't turn on

Mon Mar 18, 2019 8:40 am

blackview_admin wrote:
Hi there, please try to perform a factory reset from the recovery menu:

viewtopic.php?f=192&t=334922

I've tried a reset as described. The problem still exists. There is no bluetooth either
 
User avatar
blackview_admin
Posts: 6781
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV7000 Wifi won't turn on

Tue Mar 19, 2019 10:55 pm

Did you try to connect to another wifi network?
 
mhockings
Topic Author
Posts: 4
Joined: Fri Mar 15, 2019 10:36 pm

Re: BV7000 Wifi won't turn on

Wed Mar 20, 2019 7:01 am

blackview_admin wrote:
Did you try to connect to another wifi network?

I can't turn wifi on. So no networks are available. 
 
User avatar
blackview_admin
Posts: 6781
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV7000 Wifi won't turn on

Sun Mar 24, 2019 5:47 pm

It looks like your unit got a faulty internal antenna. Please contact your seller to have it replaced under warranty.

Who is online

Users browsing this forum: No registered users and 1 guest