BV7000 restarts suddenly DURING ongoing call

Bauerml
Posts: 1
Joined: Sat Sep 16, 2017 6:07 am

BV7000 restarts suddenly DURING ongoing call

Postby Bauerml » Sat Sep 16, 2017 6:22 am

Hello everybody! Since I updated by BV7000 a few months ago in late spring I experience that by phone switches off and restarts during an ongoing call. Of course this is a very disappointing behaviour because it impairs the main function of a mobile phone: having uninterrupted telephone calls !!!
Of course I performed the the next (at least two?) Blackview updates of the Android system with the hope that this failure is removed. But this didn´t happen, nothing changed. I currently have BV6000_Blackview_V01_20170708 runnig on my device. I would like to receive a recommendation how I can regain non-interrupted mobile calls on this BV6000 device. THANKS IN ADVANCE !!

blackview_admin
Posts: 3405
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV7000 restarts suddenly DURING ongoing call

Postby blackview_admin » Wed Sep 20, 2017 5:30 pm

This maya known issue of the touchscreen driver who lets the phone restart after a very long press on the screen in this case by your ear) it should be fixed by updating or flashing to the latest firmware version and perform a factory reset after that*.

Please report if it helped you to solve the issue.


*wipe data/factory reset in recovery (this will delete your data/settings):
- Power off and then press Power and Volume-up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle+"no command" is shown - press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now


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