screen way too sensitive

bv7000owner
Posts: 2
Joined: Tue Sep 05, 2017 8:17 pm

screen way too sensitive

Postby bv7000owner » Sat Sep 09, 2017 7:32 pm

I have the problem that on my newly recieved BV7000 the screen is abnormally sensitive, it registers touches with the fingers being several millimeters from touching the glass. As you might imagine this makes it more or less unusable with misclicks all the time.

anyone else experiencing this?

I tried posting this message several days ago here, but it did not show up.

I also have a BV8000 pro which works fine

blackview_admin
Posts: 3197
Joined: Mon Aug 17, 2015 3:30 am
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Re: screen way too sensitive

Postby blackview_admin » Tue Sep 12, 2017 9:39 am

update to the latest Firmware and perform a factory reset in recovery after that.

wipe data/factory reset in recovery (this will delete your data/settings):
- Power off and then press Power and Volume-up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle+"no command" is shown - press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now

Please report if this solved your issue or not.

blackview_admin
Posts: 3197
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: screen way too sensitive

Postby blackview_admin » Tue Sep 12, 2017 3:52 pm

You can also try this:

Under settings > Language > keyboard > pointer speed set the slider to the minimum

bv7000owner
Posts: 2
Joined: Tue Sep 05, 2017 8:17 pm

Re: screen way too sensitive

Postby bv7000owner » Fri Sep 15, 2017 6:18 am

I have tried this, it doesnt change anything.

blackview_admin
Posts: 3197
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: screen way too sensitive

Postby blackview_admin » Wed Sep 20, 2017 5:34 pm

bv7000owner wrote:I have tried this, it doesnt change anything.


Thanks for the feedback. I will report this. Please keep your phone up to date to receive the latest bugfixes.


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