BV7000 touch screen not working

Bruce
Posts: 1
Joined: Fri Aug 18, 2017 12:27 pm

BV7000 touch screen not working

Postby Bruce » Fri Aug 18, 2017 12:30 pm

Hi, i did a wireless update on my BV7000 and now the touch screen/ digitiser does not work.
i have performed a full hard reset but the screen is still not working
can you advise me what to do please, thank you

blackview_admin
Posts: 2995
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV7000 touch screen not working

Postby blackview_admin » Tue Sep 12, 2017 9:51 am

You can use a mouse over OTG adapter to make inputs for troubleshooting.

Please check if there is a new OTA update offered. If not, try to flash Firmware 20170412-2 or 20170612 (that one that is not on your phone currently)

Please report if that solved your issue.


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