brand new bv7000 android 7 wifi dropping out and conflicting with bluetooth

baldboab
Posts: 1
Joined: Sun Aug 06, 2017 6:48 am

brand new bv7000 android 7 wifi dropping out and conflicting with bluetooth

Postby baldboab » Sun Aug 06, 2017 7:22 am

Hi,

I have had this phone for about 3weeks. At first it was great no problems at all.. it has now developed problems holding on to my WiFi signal. I have done speedtests etc and found that when my Bluetooth is on, the phone is consistently dropping the WiFi signal. If I switch off the Bluetooth and reset the WiFi the WiFi works great. Great speedtest results and it is stable. As soon as I turn on Bluetooth, WiFi goes and I cannot get it to work. I have to say that I love this phone and really want it to work well. However a phone that cannot have Bluetooth and WiFi running at the same time is no use to me. Anyone have this issue and have you sorted it? Otherwise I think I will be sending this back for a refund. Shame too as I really like the phone.

Anyone help me please?
I live in the UK and my network is Three and my broadband WiFi is virgin media.

Thanks.
Robert.

blackview_admin
Posts: 2995
Joined: Mon Aug 17, 2015 3:30 am
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Re: brand new bv7000 android 7 wifi dropping out and conflicting with bluetooth

Postby blackview_admin » Mon Aug 07, 2017 8:16 pm

It is normal that wifi is slower if also Bluetooth is activated.

If it is stopping work completly try to update to the latest Firmware and perform a factory reset in recovery after that.

wipe data/factory reset in recovery (this will delete your data/settings):
- Power off and then press Power and Volume-up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle+"no command" is shown - press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now

Please report if this solved your issue or not.


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