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Morris_90
Topic Author
Posts: 4
Joined: Mon Mar 19, 2018 7:18 am

BV7000 randomly restarts

Tue Aug 14, 2018 7:45 am

I've bought the smartphone in January 2018.
I like it for its robustness, even if it is prone to overheating.
But lately I've noticed that it randomly restarts, whether it's in charge or not, whether it's cold or overheating.
Maybe it's just depends on apps running in background, mainly Facebook. Into app settings i've difficulties in clearing data and cache, too (it just freezes on "processing").

Firmware version: BV7000_Blackview_20170412_045822.

Best Regards,
Morris
 
blackview_admin
Posts: 5635
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV7000 randomly restarts

Tue Aug 14, 2018 2:58 pm

Hi there! Can you please perform a complete factory reset and report back? :)
 
Morris_90
Topic Author
Posts: 4
Joined: Mon Mar 19, 2018 7:18 am

Re: BV7000 randomly restarts

Wed Aug 15, 2018 4:20 pm

blackview_admin wrote:
Hi there! Can you please perform a complete factory reset and report back? :)

So do I have to delete all photos and app and data?
 
blackview_admin
Posts: 5635
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV7000 randomly restarts

Wed Aug 15, 2018 7:03 pm

Yeah, and because of that remember to backup your data!
 
Repair-uzb
Posts: 5
Joined: Tue Aug 14, 2018 6:58 pm

Re: BV7000 randomly restarts

Wed Aug 15, 2018 7:51 pm

Morris_90 wrote:
blackview_admin wrote:
Hi there! Can you please perform a complete factory reset and report back? :)

So do I have to delete all photos and app and data?


make a backup using the program mobilego
 
Morris_90
Topic Author
Posts: 4
Joined: Mon Mar 19, 2018 7:18 am

Re: BV7000 randomly restarts

Thu Aug 16, 2018 9:47 am

blackview_admin wrote:
Yeah, and because of that remember to backup your data!

So I've resolved for now, the problem has presented again when i've reinstalled the Facebook app, i've noticed (15 minutes chatting on WhatsApp, the moment i was downloading Facebook, the smartphone rebooted).
However, do you recommend updating firmware?
And how do i do the correct data factory reboot (i've tried Volume Up+Power buttons without succeeding, so have done it from Settings menu) ?

Repair-uzb wrote:
make a backup using the program mobilego

Downloading it right now, thanks :)
 
blackview_admin
Posts: 5635
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV7000 randomly restarts

Thu Aug 16, 2018 10:10 am

Morris_90 wrote:
blackview_admin wrote:
Yeah, and because of that remember to backup your data!

So I've resolved for now, the problem has presented again when i've reinstalled the Facebook app, i've noticed (15 minutes chatting on WhatsApp, the moment i was downloading Facebook, the smartphone rebooted).
However, do you recommend updating firmware?
And how do i do the correct data factory reboot (i've tried Volume Up+Power buttons without succeeding, so have done it from Settings menu) ?

Repair-uzb wrote:
make a backup using the program mobilego

Downloading it right now, thanks :)


You can perform a factory reset also from the settings menu ;)

I'd wait updating the firmware for such issue.
 
Morris_90
Topic Author
Posts: 4
Joined: Mon Mar 19, 2018 7:18 am

Re: BV7000 randomly restarts

Fri Aug 17, 2018 6:02 am

blackview_admin wrote:
I'd wait updating the firmware for such issue.

Ok, thanks

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