@Outlook.com Email crash

Craigw
Posts: 2
Joined: Tue Aug 08, 2017 2:30 pm

@Outlook.com Email crash

Postby Craigw » Tue Aug 08, 2017 2:42 pm

Hi, I've just unboxed my new BV7000 and, while I love it, I cannot get my email configured on the native Android email app.
It works fine if I add my @gmail.com account *but* the moment I try and add my @outlook.com account (my main email account), I get the "Unfortunately, email has stopped" message.
I've tried all the usual suspects like checking for updates, clearing the email cache, even deleting my Google account but I'm still stuck with the problem.
Any ideas most appreciated
Craig

blackview_admin
Posts: 3198
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: @Outlook.com Email crash

Postby blackview_admin » Thu Aug 10, 2017 7:02 pm

A) Use an other email APP from play store

Or B) update to the latest Firmware and perform a factory reset in recovery after that.

wipe data/factory reset in recovery (this will delete your data/settings):
- Power off and then press Power and Volume-up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle+"no command" is shown - press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now

Please report if this solved your issue or not.

Marco-66
Posts: 71
Joined: Thu Apr 27, 2017 12:30 pm

Re: @Outlook.com Email crash

Postby Marco-66 » Thu Aug 10, 2017 9:15 pm

Craigw wrote:


blackview_admin wrote:


Same problem here ... --> viewtopic.php?f=175&t=240684
I don 't want to make a factory reset .... We want that the APP is running well !

Craigw
Posts: 2
Joined: Tue Aug 08, 2017 2:30 pm

Re: @Outlook.com Email crash

Postby Craigw » Sat Aug 12, 2017 9:50 am

Dear Admin, thanks for suggestion. Am currently using the outlook android app to get my @outlook email. Will try the factory reset when time allows and will update here as to its success or not.
Kind regards, Craig

blackview_admin
Posts: 3198
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: @Outlook.com Email crash

Postby blackview_admin » Mon Aug 14, 2017 4:22 pm

Marco-66 wrote:
Craigw wrote:


blackview_admin wrote:


Same problem here ... --> viewtopic.php?f=175&t=240684
I don 't want to make a factory reset .... We want that the APP is running well !


You wrote about the outlook-app, Craigw about the native email app. Two different things, right?

Marco-66
Posts: 71
Joined: Thu Apr 27, 2017 12:30 pm

Re: @Outlook.com Email crash

Postby Marco-66 » Mon Aug 14, 2017 8:44 pm

blackview_admin wrote:You wrote about the outlook-app, Craigw about the native email app. Two different things, right?

Yes, you are right, my error. Anyway I wrote about that issue in the right place, here --> viewtopic.php?f=175&t=240684&p=426836#p426836


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