Phone restarts by itself after 20170622 ota fw update

sindrek
Posts: 4
Joined: Thu Jun 02, 2016 6:11 pm

Phone restarts by itself after 20170622 ota fw update

Postby sindrek » Mon Jul 03, 2017 10:25 am

Hi,

The latest ota fw update solved the microphone problems, but introduced a crash/restart of the ui from time to time. About 3-5 times a day ..

The fw is this one: P2 Lite_Blackview_20170622_20170622-1454

So I please hope you can have a look and fix it with another fw update.

/BR
Sindre

blackview_admin
Posts: 3198
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone restarts by itself after 20170622 ota fw update

Postby blackview_admin » Wed Aug 02, 2017 10:27 am

wipe data/factory reset in recovery (this will delete your data/settings):
- Power off and then press Power and Volume up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle+"no command" is shown press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now

Please report if this solved your issue or not.

sindrek
Posts: 4
Joined: Thu Jun 02, 2016 6:11 pm

Re: Phone restarts by itself after 20170622 ota fw update

Postby sindrek » Wed Aug 02, 2017 9:07 pm

Hi thanks for the answer. I can do what you write (but not sure if it will help). I have figured out what causes it if that is of interest to you. That is when I turn wifi on and it connects to a network. Right after it restarts, and restarts again after some minutes ... and again .. Not sure to which level it restarts. The black view logo comes up and it takes about 20s until it asks for password again. I saw in another post here that someone else had similar problems. The previous fw had the mic problems, but it did not restart so I believe the latest ota fw has solved the mic problem, but introduced a new wifi problem .. So before I wipe it, maybe you can have a look around wifi config, drivers etc baked into the latest fw?

sindrek
Posts: 4
Joined: Thu Jun 02, 2016 6:11 pm

Re: Phone restarts by itself after 20170622 ota fw update

Postby sindrek » Wed Aug 09, 2017 6:56 pm

I did the wiping and factory reset and it seams to work. No restart so far with wifi on (3-4 hours testing). So thanks a lot!

blackview_admin
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Re: Phone restarts by itself after 20170622 ota fw update

Postby blackview_admin » Thu Aug 10, 2017 7:05 pm

Thanks for your feedback!


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