Blackview User Forum

 
oulie
Topic Author
Posts: 4
Joined: Sun Jul 02, 2017 1:02 pm

Apps

Sun Jul 02, 2017 1:07 pm

i have a very strange problem with this phone apps keep opening randomly without me touching the phone
Has anyone had this happen to them or a way of stopping it
apart from this i like the phone and want to keep it
oulie
 
blackview_admin
Posts: 4813
Joined: Mon Aug 17, 2015 3:30 am
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Re: Apps

Wed Aug 02, 2017 10:29 am

wipe data/factory reset in recovery (this will delete your data/settings):
- Power off and then press Power and Volume up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle+"no command" is shown press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now

Please report if this solved your issue or not.
If it don't help please provide a video to show how the apps open without touch
 
oulie
Topic Author
Posts: 4
Joined: Sun Jul 02, 2017 1:02 pm

Re: Apps

Wed Aug 02, 2017 4:32 pm

I had the same problem I returned the phone back to Amazon
But I like the phone and ordered another and all is working fine
 
blackview_admin
Posts: 4813
Joined: Mon Aug 17, 2015 3:30 am
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Re: Apps

Mon Sep 18, 2017 5:33 pm

thanks for your feedback

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