Issue on Calls with microphone

Jyothiraj
Posts: 3
Joined: Fri Jun 16, 2017 6:16 am

Issue on Calls with microphone

Postby Jyothiraj » Fri Jun 16, 2017 8:12 am

Dear Admin , i saw peoples also talking same issue here, you told to some one its hardware problem.my P2 lite also not working microphone, if a contact the re seller , shall i get rectified new one for this ???
you told me its hardware problem, only for china make or all....., Its not seller's mistake, its a manufacturing mistake, try to resolve,
mention me if you cant resolve with software ,otherwise i want return the phone.........

blackview_admin
Posts: 3198
Joined: Mon Aug 17, 2015 3:30 am
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Re: Issue on Calls with microphone

Postby blackview_admin » Wed Jun 21, 2017 6:03 am

"Start the phone into recovery:
- Press Power and Volume up together for around 10 Seconds
- When the open android is shown press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select ""reboot system now"""

jyothiraj vb
Posts: 14
Joined: Sat Jun 24, 2017 11:12 am

Re: Issue on Calls with microphone

Postby jyothiraj vb » Sat Jun 24, 2017 11:22 am

No change , problem not cleared, same as previous
jyothiraj , india

blackview_admin
Posts: 3198
Joined: Mon Aug 17, 2015 3:30 am
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Re: Issue on Calls with microphone

Postby blackview_admin » Thu Jun 29, 2017 5:40 am

jyothiraj vb wrote:No change , problem not cleared, same as previous
jyothiraj , india

Please contact the online re-seller to get this solved.

jyothiraj vb
Posts: 14
Joined: Sat Jun 24, 2017 11:12 am

Re: Issue on Calls with microphone

Postby jyothiraj vb » Fri Jun 30, 2017 6:11 am

i was purchased from aliexpress, they asked evidence, given some videos of microphone defect but they told me that evidence are invalid , they can't take return., i sure its operating system problem try to resolve the software and give a updates. thank you

blackview_admin
Posts: 3198
Joined: Mon Aug 17, 2015 3:30 am
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Re: Issue on Calls with microphone

Postby blackview_admin » Wed Aug 02, 2017 11:09 am

Please update to the latest firmware. that should solve the issue.

blackview_admin
Posts: 3198
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Issue on Calls with microphone

Postby blackview_admin » Fri Aug 04, 2017 9:28 am

If you are affected by this issue of changed microphones connection please try to update to the latest firmware and perform a factory reset after that. If that don't help please contact your seller to exchange the device. Sorry for this inconvenience. (Only) if you don't receive help by the seller please contact us with all your buying details (shop, date, order-number, ...).


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