Microphone not works

Andrew_ua
Posts: 1
Joined: Wed Jun 07, 2017 1:13 pm

Microphone not works

Postby Andrew_ua » Wed Jun 07, 2017 1:24 pm

Hello.
When I call (or anybody call to me), peoples not hear me.
If I press button "speakerphone" they start to hear me. So, now I must press this buttons 2 times for speaking.
I have video of this process, if you need.
How I can fix it?

blackview_admin
Posts: 3134
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Microphone not works

Postby blackview_admin » Wed Jun 14, 2017 7:26 am

Hello, please type *#87# in the dialing interface, and click the microphone--speak to the microphone in the bottom, if the pointer can be moving, then the microphone is no problem.

Marino
Posts: 8
Joined: Tue Jun 13, 2017 9:34 pm

Re: Microphone not works

Postby Marino » Fri Jun 16, 2017 7:15 pm

Anche il mio non va .
Non funziona neanche nelle registrazione vocale
Nelle chiamate ho risolto un poco installando un app che mi fa partite in automatico il viva voce.

Marino
Posts: 8
Joined: Tue Jun 13, 2017 9:34 pm

Re: Microphone not works

Postby Marino » Fri Jun 16, 2017 7:16 pm

Ci saranno degli sviluppi del tipo aggiornamento per risolvere il problema.

Marino
Posts: 8
Joined: Tue Jun 13, 2017 9:34 pm

Re: Microphone not works

Postby Marino » Sun Jun 18, 2017 9:42 am

E sicuramente un problema di software perché alla prima accensione del dispositivo funziona tutto,quando arriva la prima chiamata telefonica va tutto.
Alla seconda chiamata non va più .
Non va più neanche la ricerca vocale e la registrazione vocale.
Se spegni e riavvii il dispositivo ritorna a funzionare tutto fino alla prima telefonata.
E sicuramente un bug.aspetto un aggiornamento per questo problema perché il telefono e davvero bello sarebbe un peccato non poterlo utilizare, confido nella vostra serietà .saluti.

robert
Posts: 3
Joined: Sun Jun 18, 2017 8:45 am

Re: Microphone not works

Postby robert » Sun Jun 18, 2017 4:35 pm

a me dopo il aggiornamento non riesco piu a sentire niente in chiamata

blackview_admin
Posts: 3134
Joined: Mon Aug 17, 2015 3:30 am
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Re: Microphone not works

Postby blackview_admin » Wed Jun 21, 2017 5:57 am

"Start the phone into recovery:
- Press Power and Volume up together for around 10 Seconds
- When the open android is shown press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select ""reboot system now"""

blackview_admin
Posts: 3134
Joined: Mon Aug 17, 2015 3:30 am
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Re: Microphone not works

Postby blackview_admin » Fri Aug 04, 2017 9:29 am

If you are affected by this issue of changed microphones connection please try to update to the latest firmware and perform a factory reset after that. If that don't help please contact your seller to exchange the device. Sorry for this inconvenience. (Only) if you don't receive help by the seller please contact us with all your buying details (shop, date, order-number, ...).

Marino
Posts: 8
Joined: Tue Jun 13, 2017 9:34 pm

Re: Microphone not works

Postby Marino » Sun Aug 06, 2017 7:54 pm

Puoi dirmi quale file scaricare per risolvere problema microfono?

blackview_admin
Posts: 3134
Joined: Mon Aug 17, 2015 3:30 am
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Re: Microphone not works

Postby blackview_admin » Thu Aug 10, 2017 7:18 pm

Marino wrote:Puoi dirmi quale file scaricare per risolvere problema microfono?

viewtopic.php?f=182&t=168182


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