Phone restarts (OUT OF THE BOX)

amalek
Posts: 10
Joined: Sat Jan 21, 2017 9:38 am

Phone restarts (OUT OF THE BOX)

Postby amalek » Tue Jul 04, 2017 10:57 am

Today i received my new Blackview A9 Pro...
see what happens when i turn it on...
https://youtu.be/G5TQr6S7S28
it always restarts...

what can i do?

amalek
Posts: 10
Joined: Sat Jan 21, 2017 9:38 am

Re: Phone restarts (OUT OF THE BOX)

Postby amalek » Tue Jul 04, 2017 2:44 pm

UPDATE

its a WiFi Problem...!

On the first start, i connected the phone to my Wifi..
when it is connected the phone restarts...

after three hours i found a way to format the memory... then i started the phone without connecting to my Wifi and now it works fine.

blackview_admin
Posts: 2989
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone restarts (OUT OF THE BOX)

Postby blackview_admin » Wed Jul 05, 2017 1:20 am

amalek wrote:UPDATE

its a WiFi Problem...!

On the first start, i connected the phone to my Wifi..
when it is connected the phone restarts...

after three hours i found a way to format the memory... then i started the phone without connecting to my Wifi and now it works fine.


Are you using the latest update?

amalek
Posts: 10
Joined: Sat Jan 21, 2017 9:38 am

Re: Phone restarts (OUT OF THE BOX)

Postby amalek » Wed Jul 05, 2017 9:45 am

no
the ROM was not available yesterday...

i´ll try it soon...

blackview_admin
Posts: 2989
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone restarts (OUT OF THE BOX)

Postby blackview_admin » Fri Jul 07, 2017 2:46 am

amalek wrote:no
the ROM was not available yesterday...

i´ll try it soon...


It is available now.
A9_Pro_Blackview_20170609
https://mega.nz/#!5WRwWLCB!GskzJs0QYCX9 ... hFMHesrwH0

amalek
Posts: 10
Joined: Sat Jan 21, 2017 9:38 am

Re: Phone restarts (OUT OF THE BOX)

Postby amalek » Tue Jul 11, 2017 10:48 am

The new firmware solved the problem...
Thank you


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