Bv7000 Pro is not receiving calls.

maykelvitor
Posts: 1
Joined: Tue Aug 01, 2017 1:44 pm

Bv7000 Pro is not receiving calls.

Postby maykelvitor » Tue Aug 01, 2017 1:58 pm

Hello
I made the purchase and it took a month for the smartphone to arrive. He arrived at my residence yesterday.
Bv7000 Pro is not receiving calls. But He is making calls.
Sometimes he gets a quick call. But it is not possible to answer. Soon after he does not receive any more calls.
This was the only problem encountered so far.
I would like a solution.
It is in the factory version. Not yet updated. And for me to have no more problems, I'd rather leave it that way.
I wish you would help me. Well, I really liked the product.
Thank you.

blackview_admin
Posts: 3198
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Bv7000 Pro is not receiving calls.

Postby blackview_admin » Mon Aug 07, 2017 8:34 pm

update to the latest Firmware and perform a factory reset in recovery after that.

wipe data/factory reset in recovery (this will delete your data/settings):
- Power off and then press Power and Volume-up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle+"no command" is shown - press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now

Please report if this solved your issue or not.


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