Blackview User Forum
Topic Author
Posts: 1
Joined: Wed Apr 04, 2018 6:35 pm

Cannot connect to camera

Wed Apr 04, 2018 7:12 pm

Camera screen is black and after a few seconds this message is displayed: "Can't connect to the camera. Please make sure to close other apps that may use camera or flashlight".
All other phone functions are normal. I have tried several methods to recover, including factory reset.

I need help, please.

Posts: 5370
Joined: Mon Aug 17, 2015 3:30 am

Re: Cannot connect to camera

Fri Apr 20, 2018 8:27 am

It looks like an hardware fault.
Maybe the camera module got disconnected from the motherboard.

If your device is still under warranty, i suggest to contact your seller to have it replaced.
If your warranty is due and if you are handy, you can open the phone and check such connection.

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