I have just received a REPLACEMENT BV7000 pro after the first one received had a faulty screen, and this one arrived with a broken charging port and mic. I assume they are both connected to the same internal board and its not wired properly? I purchased off Eseller on alixpress and could tell the phone was already used when i got it. If he is a reseller for your company you should know he is giving your product a bad name and I am trying to receive a refund from this a'hole. Any assistance to help me would be great as I was really looking forward to using this awesome phone but now.. Im losing faith in your products .