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Re: Blackview BV7000 pro with flicker(blink) screen

Posted: Fri Sep 22, 2017 7:55 am
by Stroy
so, Blackview don't have solution for my problem sir ?
what Blackview Technical Support unable to fix the problem ?

Re: Blackview BV7000 pro with flicker(blink) screen

Posted: Fri Sep 22, 2017 10:50 am
by blackview_admin
Stroy wrote:
so, Blackview don't have solution for my problem sir ?
what Blackview Technical Support unable to fix the problem ?


We provided a fix and it worked on our test-devices and for other users. If it don't work for you it is hard to help without watching the device. It would be the easiest to exchange it.

Re: Blackview BV7000 pro with flicker(blink) screen

Posted: Mon Sep 25, 2017 4:50 pm
by Stroy
i was ask and try to exchange my BV7000 Pro, seller not respond for exchange my BV7000 Pro,
my location in Indonesia, i'am buy BV7000 Pro via online shop.
what it possible if I send to your address to fix my Problem or exchange my Device ? if you feel hard to help without watching the device.

Re: Blackview BV7000 pro with flicker(blink) screen

Posted: Fri Sep 29, 2017 5:53 am
by grAwp
Stroy wrote:
i was ask and try to exchange my BV7000 Pro, seller not respond for exchange my BV7000 Pro,
my location in Indonesia, i'am buy BV7000 Pro via online shop.
what it possible if I send to your address to fix my Problem or exchange my Device ? if you feel hard to help without watching the device.


You buy the phone from Gearbest, so send the phone to Gearbest not to Blackview. If your seller dont respond, simple open a case on paypal and resolve exchange or return your phone here :!:

Re: Blackview BV7000 pro with flicker(blink) screen

Posted: Fri Sep 29, 2017 7:01 pm
by lucasportela
I am having the same problem again too. I did the update by flashing, used the "BV7000_PRO_Blackview_20170717 to fix the blink screen problem" and it worked for a couple days. Now the screen is flickering again, and its worse, sometimes the colors change, sometime the screen goes all black and I need to lock the phone and unlock again to get back to normal.

I bought my phone on Aliexpress, from GaGa-Mart store. I really don't want to send them again, because I dont think that they will send me another phone, the Blackview is my main phone.

I helped some brazilians to do the update, recorded a video to teach them, and they informed to me recently that they are having the same problems.

How can you help us?

Re: Blackview BV7000 pro with flicker(blink) screen

Posted: Tue Oct 03, 2017 7:18 am
by Stroy
seller don't respond. how step by step to resolve exchange or return my phone ?
where i return the phone ? please advice

Re: Blackview BV7000 pro with flicker(blink) screen

Posted: Wed Oct 04, 2017 7:34 pm
by lucasportela
My phone is getting worse day by day, almost lose my faith in Blackview already...

Re: Blackview BV7000 pro with flicker(blink) screen

Posted: Mon Oct 09, 2017 9:06 am
by grAwp
Stroy wrote:
seller don't respond. how step by step to resolve exchange or return my phone ?
where i return the phone ? please advice


Open your paypal and find the payment then open the case.

Re: Blackview BV7000 pro with flicker(blink) screen

Posted: Wed Oct 11, 2017 4:21 am
by Stroy
Dear GrAwp,
i'am purchased from online store "TOKOPEDIA" the payment not Via Paypal. so, i feel it's not a solution for me. any option for my problem sir ? My phone is getting worse day by day.

Dear Blackview admin,
any solution for my problem ?


thanks.

Re: Blackview BV7000 pro with flicker(blink) screen

Posted: Wed Oct 11, 2017 10:46 am
by grAwp
Stroy wrote:
Dear GrAwp,
i'am purchased from online store "TOKOPEDIA" the payment not Via Paypal. so, i feel it's not a solution for me. any option for my problem sir ? My phone is getting worse day by day.

Dear Blackview admin,
any solution for my problem ?


thanks.


Via Paypal is the best way to buy a phone. If you bought outer Paypal use a support / resoluton center in your site. In other way there is no help with your refund money. In the future you must find the store where can you buy a phone with paypal account.

I have no experiences with buying on your site/store TOKOPEDIA.