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PetrusKelemen
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Joined: Mon Jun 19, 2017 12:14 am

BV7000pro problem with the switching off the mobile data connection

Tue Jun 20, 2017 11:44 am

Hello, blackview_admin. Im moving the post at the correct forum for BV7000pro.
Here is the problem:
Im switching off my mobile data connection from the "Cellular data" button but im still on internet receiving messagges, emails etc. I even can send a message via whatsupp but it will be counted as payed sms or mms. Please anyone who had the same problem to help me resolve it. It was the same on my BV6000.
Photo is attached.
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blackview_admin
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Re: BV7000pro problem with the switching off the mobile data connection

Wed Jun 21, 2017 10:15 am

I tested this and can not confirm with a BV7000 Pro and Firmware 20170523. If you use an older ROM please update. If you already use this ROM Version please make a factory reset:

(you will loose all personal data on the device with this, so safe it before performing this)
- Start the phone into recovery: Press Power and Volume up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- When the open android figure with red triangle is shown press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now


Edit:
PS: Of course WIFi keeps on if you turn only mobile data off.
 
PetrusKelemen
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Re: BV7000pro problem with the switching off the mobile data connection

Wed Jun 21, 2017 10:34 am

I think im not on the right ROM but it doesent want to update anymore.
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Holefighter
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Joined: Mon May 22, 2017 2:37 pm
Location: Germany

Re: BV7000pro problem with the switching off the mobile data connection

Wed Jun 21, 2017 2:06 pm

You have to flash not via ota
 
PetrusKelemen
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Re: BV7000pro problem with the switching off the mobile data connection

Wed Jun 21, 2017 9:11 pm

Holefighter wrote:
You have to flash not via ota



Thanks. I got it. Can you tell me which update i need to put into my phone and install? Is there any risk to end up like other clients with dead phone, or this is small update? Should i just wait for the Android 7 update and doing nothing risky? Thanks in advance.
 
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blackview_admin
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Re: BV7000pro problem with the switching off the mobile data connection

Thu Jun 22, 2017 10:19 am

PetrusKelemen wrote:


Thanks. I got it. Can you tell me which update i need to put into my phone and install? Is there any risk to end up like other clients with dead phone, or this is small update? Should i just wait for the Android 7 update and doing nothing risky? Thanks in advance.


The newest version is 20170523. You can download here: viewtopic.php?f=176&t=134354

Safest way is a local file update. Save the download file in your phones storage. Go to the OTA screen and open the top-right-menu to select the update file.

You can also flash over PC but that is not that save if you don't understand what to do. Flashing tutorial is here: viewtopic.php?f=176&t=141026
 
Flashbang
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Re: BV7000pro problem with the switching off the mobile data connection

Fri Jun 23, 2017 2:48 am

I have the misfortune of buying a BV7000 Pro and I have the same problem. BV7000 pro software is very poor and the instructions to update the ROM are not as clear as they could be. Why haven't you done an OTA fix to clear up all the problems that are in this phone? This has been costing us users money as the phones are using up data limits when they are stuck with sub standard software. Where is the OTA fix as most of us don't have a doctorate in phone jargon and techno speak? Let me know when your phones become user friendly and I might switch back from the Samsung.
 
Flashbang
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Re: BV7000pro problem with the switching off the mobile data connection

Fri Jun 23, 2017 3:04 am

How do you find the OTA screen, it doesn't show up when you search phone? Why don't you put screen shots up so we can see what we are supposed to be looking for? So many problems with the software and so few answers, those that are answered are generally incomprehensible and hard to follow.
 
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blackview_admin
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Re: BV7000pro problem with the switching off the mobile data connection

Mon Jun 26, 2017 5:53 am

Flashbang wrote:
How do you find the OTA screen, it doesn't show up when you search phone? Why don't you put screen shots up so we can see what we are supposed to be looking for? So many problems with the software and so few answers, those that are answered are generally incomprehensible and hard to follow.


Follow: settings--about phone--wireless updates--check for updates.

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