Proximity sensor problem

peluso
Posts: 31
Joined: Thu Mar 30, 2017 3:26 pm

Re: Proximity sensor problem

Postby peluso » Tue May 30, 2017 9:11 am

peluso wrote:I noticed that the proximity sensor does not work well with high lighting levels or with direct sunlight on the screen.
In practice, when you make a call does not switch off the screen approaching the phone to your ear.
In brightly lit environments it works regularly.
Is this hardware or software error?
How do I fix this problem?


Can I get an answer from blackview_admin?

Jose Carlos
Posts: 4
Joined: Thu May 25, 2017 5:20 am

Re: Proximity sensor problem

Postby Jose Carlos » Thu Jun 08, 2017 7:19 pm

Same problem.

blackview_admin
Posts: 3456
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Proximity sensor problem

Postby blackview_admin » Fri Jun 09, 2017 12:08 pm

you can calibrate the sensor in engineer mode.

- type *#9646633# into the keypad of the phone app
- go to tab "Hardware Testing"
- open "sensor > Light proximity sensor > PS Calibration > Calibration > do calibration"

peluso
Posts: 31
Joined: Thu Mar 30, 2017 3:26 pm

Re: Proximity sensor problem

Postby peluso » Fri Jun 09, 2017 12:45 pm

Please read my post number 1 and number 9, calibration is already done and I think it is a hardware error.

Dongermon
Posts: 150
Joined: Thu Apr 06, 2017 6:48 pm

Re: Proximity sensor problem

Postby Dongermon » Fri Jun 09, 2017 2:12 pm

peluso wrote:Please read my post number 1 and number 9, calibration is already done and I think it is a hardware error.


Have you tried downgrading to an earlier build of the rom?

peluso
Posts: 31
Joined: Thu Mar 30, 2017 3:26 pm

Re: Proximity sensor problem

Postby peluso » Fri Jun 09, 2017 2:23 pm

20170411, 20170516 and now 20170523 same thing, I do calibration but the problem remains.

Dongermon
Posts: 150
Joined: Thu Apr 06, 2017 6:48 pm

Re: Proximity sensor problem

Postby Dongermon » Fri Jun 09, 2017 3:19 pm

peluso wrote:20170411, 20170516 and now 20170523 same thing, I do calibration but the problem remains.


i have a custom recovery on my p2 so I cannot check if there is a wipe cache/davlik cache option, if there is maybe try that.

blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: Proximity sensor problem

Postby blackview_admin » Fri Jun 09, 2017 3:25 pm

When you open the phone there should be a tiny rubber part in front of the sensor. If you like you can try if its mounted in right direction.

(here the same part at BV6000, in the first shown seconds of the video at 3:37 https://www.youtube.com/watch?v=JFc-n5Y ... be&t=3m37s )

peluso
Posts: 31
Joined: Thu Mar 30, 2017 3:26 pm

Re: Proximity sensor problem

Postby peluso » Fri Jun 09, 2017 4:14 pm

Sorry, I do not open the phone and I will not open the phone to others.
I have 1 year warranty, I bought from a serious seller, if it is not a software problem I will send back the phone.

blackview_admin
Posts: 3456
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Proximity sensor problem

Postby blackview_admin » Mon Jun 12, 2017 2:16 pm

You don't have to open the phone of you don't like, just wanted to show up all possibilities for you.
For warranty device-exchange please contact your seller.


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