A2DP AVRCP Bluetooth Compatibility

peluso
Posts: 26
Joined: Thu Mar 30, 2017 3:26 pm

A2DP AVRCP Bluetooth Compatibility

Postby peluso » Mon May 15, 2017 10:11 am

My firmware is 20170411
I've tried in every way, with different helmets equipped with Midland and Nolan N-Com Bluetooth, the phone connects properly but the music does not start.
Sometimes the phone just disconnected from the helmet.
I've canceled the associations, made new associations, turned off and rebooted phone and helmet, nothing changed.
The phone continues to connect, the music sometimes starts, sometimes it does not.
The Bluetooth connection is unstable.
I read that others have similar problems with Bluetooth, that this serious problem should be solved urgently.

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
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Re: A2DP AVRCP Bluetooth Compatibility

Postby blackview_admin » Tue May 16, 2017 5:56 am

If you can send us the related log, then we can well locate the problem.
enter into the engineer code(by#9646633#)--log and debugging--MTk logger--click the red icon on the bottom of the screen to start--while the problem comes out, click the button""stop""
Then connecting your PC and send us the MTK log file and time of problem happening."

Phil
Posts: 240
Joined: Sat Oct 22, 2016 2:22 pm

Re: A2DP AVRCP Bluetooth Compatibility

Postby Phil » Tue May 16, 2017 9:32 am

One star is missing in your code. it's *#9646633# in dealpad of the phone app.

@peluso can you maybe also check if the problems only appear when you have wifi enabled?

peluso
Posts: 26
Joined: Thu Mar 30, 2017 3:26 pm

Re: A2DP AVRCP Bluetooth Compatibility

Postby peluso » Tue May 16, 2017 9:45 am

I was out with the bike, Wi-Fi was off
Next time I turn on debugging.
Do I need to send the complete mtklog directory (so many data) or just some files that interest you?

Phil
Posts: 240
Joined: Sat Oct 22, 2016 2:22 pm

Re: A2DP AVRCP Bluetooth Compatibility

Postby Phil » Tue May 16, 2017 9:56 am

Thank you for your reply. (some people keep wifi always on even if there is no connection and I wanted to be shure that this don't influence the bluetooth). Lets hope it will help finding the problem if you will create the log file and send it to the admin.

peluso
Posts: 26
Joined: Thu Mar 30, 2017 3:26 pm

Re: A2DP AVRCP Bluetooth Compatibility

Postby peluso » Sun May 21, 2017 9:40 pm

blackview_admin wrote:If you can send us the related log, then we can well locate the problem.
enter into the engineer code(by#9646633#)--log and debugging--MTk logger--click the red icon on the bottom of the screen to start--while the problem comes out, click the button""stop""
Then connecting your PC and send us the MTK log file and time of problem happening."



I have reproached the problem, I have the debug file.

I could not restart the music player at 19.51, the same at 20.00 and 20.04.

When I pressed the play button on the helmet (long press of 2 sec on volume up), the bluetooth of the phone was disconnected from the bluetooth helmet and the command only connected the intercom and the phone but the music player did not start.

Doing the same thing at 20.05 the music player has restarted.

The mtklog directory is 2GB, (1.3GB zip file)
Do you need all the zip file?
Or can you indicate which file you need in the mtklog directory?

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: A2DP AVRCP Bluetooth Compatibility

Postby blackview_admin » Mon May 22, 2017 2:26 am

peluso wrote:
blackview_admin wrote:If you can send us the related log, then we can well locate the problem.
enter into the engineer code(by#9646633#)--log and debugging--MTk logger--click the red icon on the bottom of the screen to start--while the problem comes out, click the button""stop""
Then connecting your PC and send us the MTK log file and time of problem happening."



I have reproached the problem, I have the debug file.

I could not restart the music player at 19.51, the same at 20.00 and 20.04.

When I pressed the play button on the helmet (long press of 2 sec on volume up), the bluetooth of the phone was disconnected from the bluetooth helmet and the command only connected the intercom and the phone but the music player did not start.

Doing the same thing at 20.05 the music player has restarted.

The mtklog directory is 2GB, (1.3GB zip file)
Do you need all the zip file?
Or can you indicate which file you need in the mtklog directory?


Yes, please send us the log file.

peluso
Posts: 26
Joined: Thu Mar 30, 2017 3:26 pm

Re: A2DP AVRCP Bluetooth Compatibility

Postby peluso » Mon May 22, 2017 9:58 am

You can download the entire log from this link
https://mega.nz/#!pr5CVSaK!U2YAt24aQbU8 ... dif-FfBJOE
Let me know . .

peluso
Posts: 26
Joined: Thu Mar 30, 2017 3:26 pm

Re: A2DP AVRCP Bluetooth Compatibility

Postby peluso » Thu Jun 01, 2017 12:22 pm

@blackview_admin
I'm waiting for your answer . . .

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: A2DP AVRCP Bluetooth Compatibility

Postby blackview_admin » Fri Jun 09, 2017 12:06 pm

please be patient


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