BV7000 Pro screen lines

ConannRodas
Posts: 4
Joined: Mon May 15, 2017 5:07 am

BV7000 Pro screen lines

Postby ConannRodas » Mon May 15, 2017 5:17 am

Hello BV Team,

I got a BV7000 Pro 3 weeks ago, when it arrived I upgraded apps and installed new ones such as YouTube, upgraded Google Play Services, etc. But when I first opened YouTube I got black lines in my phone, I tried factory reset but it kept these lines, is there anything i can do to get rid of them? Any guarantee maybe?

Thanks in advance.
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blackview_admin
Posts: 2485
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV7000 Pro screen lines

Postby blackview_admin » Mon May 15, 2017 5:48 am

What do you mean about the black lines?

ConannRodas
Posts: 4
Joined: Mon May 15, 2017 5:07 am

Re: BV7000 Pro screen lines

Postby ConannRodas » Mon May 15, 2017 8:22 pm

blackview_admin wrote:What do you mean about the black lines?


Hi, as you can see in the photo there are some horizontal lines, also when I try to see a video on YouTube or in the web browser the screen goes dark for a while and then comeback.

Phil
Posts: 240
Joined: Sat Oct 22, 2016 2:22 pm

Re: BV7000 Pro screen lines

Postby Phil » Tue May 16, 2017 10:01 am

I guess the screen or its connection is broken. I guess you have to exchange your phone over your seller.
Or you could open the phone and check the screens wire connection.

ConannRodas
Posts: 4
Joined: Mon May 15, 2017 5:07 am

Re: BV7000 Pro screen lines

Postby ConannRodas » Tue May 16, 2017 7:47 pm

Phil wrote:I guess the screen or its connection is broken. I guess you have to exchange your phone over your seller.
Or you could open the phone and check the screens wire connection.


Hi Phil,

At first I thought so, but is working perfectly fine unless I open YouTube or MAPS, but I think I will have to ask the seller to change it.

Jose Carlos
Posts: 4
Joined: Thu May 25, 2017 5:20 am

Re: BV7000 Pro screen lines

Postby Jose Carlos » Thu May 25, 2017 5:33 am

Hi ConannRodas.
I have the same problem with my BV7000Pro. I bougth the phone and two days later it started to fail, screen lines. Have you been able to fix it? Sorry for my English.

Jose Carlos
Posts: 4
Joined: Thu May 25, 2017 5:20 am

Re: BV7000 Pro screen lines

Postby Jose Carlos » Thu May 25, 2017 7:14 am

Hi ConannRodas.
I have the same problem. I bought this smartphone, and after two days, it started to fail (screen lines). Have you been able to fix the problem? Thanks and sorry for my English.

aaron
Posts: 3
Joined: Tue Jul 18, 2017 2:16 am

Re: BV7000 Pro screen lines

Postby aaron » Tue Jul 18, 2017 3:10 am

I've had my phone for 1 week and after half the screen blinking and glitching it stopped and then left one line across the screen.
tried rebooting and still have the line there.. any help is appreciatted.. i contacted the seller who keeps telling me to reboot but i think a replacement or refund is in order/.


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