BV7000 Pro screen lines

ConannRodas
Posts: 4
Joined: Mon May 15, 2017 5:07 am

BV7000 Pro screen lines

Postby ConannRodas » Mon May 15, 2017 5:17 am

Hello BV Team,

I got a BV7000 Pro 3 weeks ago, when it arrived I upgraded apps and installed new ones such as YouTube, upgraded Google Play Services, etc. But when I first opened YouTube I got black lines in my phone, I tried factory reset but it kept these lines, is there anything i can do to get rid of them? Any guarantee maybe?

Thanks in advance.
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blackview_admin
Posts: 1900
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV7000 Pro screen lines

Postby blackview_admin » Mon May 15, 2017 5:48 am

What do you mean about the black lines?

ConannRodas
Posts: 4
Joined: Mon May 15, 2017 5:07 am

Re: BV7000 Pro screen lines

Postby ConannRodas » Mon May 15, 2017 8:22 pm

blackview_admin wrote:What do you mean about the black lines?


Hi, as you can see in the photo there are some horizontal lines, also when I try to see a video on YouTube or in the web browser the screen goes dark for a while and then comeback.

Phil
Posts: 235
Joined: Sat Oct 22, 2016 2:22 pm

Re: BV7000 Pro screen lines

Postby Phil » Tue May 16, 2017 10:01 am

I guess the screen or its connection is broken. I guess you have to exchange your phone over your seller.
Or you could open the phone and check the screens wire connection.

ConannRodas
Posts: 4
Joined: Mon May 15, 2017 5:07 am

Re: BV7000 Pro screen lines

Postby ConannRodas » Tue May 16, 2017 7:47 pm

Phil wrote:I guess the screen or its connection is broken. I guess you have to exchange your phone over your seller.
Or you could open the phone and check the screens wire connection.


Hi Phil,

At first I thought so, but is working perfectly fine unless I open YouTube or MAPS, but I think I will have to ask the seller to change it.


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