Low volume from ear speaker

maajussi
Posts: 3
Joined: Sun Apr 23, 2017 6:02 pm

Low volume from ear speaker

Postby maajussi » Sun Apr 23, 2017 6:08 pm

Hi, just got new 7000pro and instant problem, cant get normal volyme from ear speaker. Sometimes i do, but only for few seconds, sometimes it helps when I tilt the phone about 90 degrees away from ear.. Weird problem, it there anything to do or just have send it for service?
Last edited by maajussi on Mon Apr 24, 2017 12:49 pm, edited 1 time in total.

blackview_admin
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Re: Low volume on ear speaker

Postby blackview_admin » Mon Apr 24, 2017 3:24 am

If you will have this problem, you have to do the volume setting.
Later we will post the solution on this forum.

blackview_admin
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Re: Low volume on ear speaker

Postby blackview_admin » Mon Apr 24, 2017 3:27 am

maajussi wrote:Hi, just got new 7000pro and instant problem, cant get normal volyme from ear speaker. Sometimes i do, but only for few seconds, sometimes it helps when I tilt the phone about 90 degrees away from ear.. Weird problem, it there anything to do or just have send it for service?


"To enter the engineers code go to phone and dial pad and enter the code.
*#9646633#
You are now in engineer mode with the top tab telephony.
swipe across until you get to hardware testing.
select audio
select volume
select voice
you will see the drop down menu for receiver, hac, headset, speaker.
select either receiver or speaker
manually change UL gain to say 240.
scroll down the screen and hit the button Set.
go back using < key.
then select voice again just to check the setting for UL gain has changed
then press home and test by ringing someone or receiving a call."

maajussi
Posts: 3
Joined: Sun Apr 23, 2017 6:02 pm

Re: Low volume on ear speaker

Postby maajussi » Mon Apr 24, 2017 7:16 am

It didnt make any difference, anything else to try?

incaderelibera
Posts: 5
Joined: Tue Apr 25, 2017 6:23 pm

Re: Low volume from ear speaker

Postby incaderelibera » Tue Apr 25, 2017 6:42 pm

*#9646633# engineer mode changes seemed to have worked, changed both receiver and speaker UL gain to say 240. Still, this should not have happen on a brand new smartphone!

maajussi
Posts: 3
Joined: Sun Apr 23, 2017 6:02 pm

Re: Low volume from ear speaker

Postby maajussi » Thu Apr 27, 2017 9:36 am

Reseller told me to try factory reset, I did it twice and second time it did work and volyme was ok for a day, and today again very low volyme whatever I do. And in low I mean that I cant hear almost anything what person calling is saying. And still no volyme problems with using headset. It seems to be very common problem with this phone. And i have another one already coming also, it would be shame to send both back to seller because it would be very nice phone without that freaking volyme problem. Please get this sorted soon if its somesort software problem.

blackview_admin
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Re: Low volume from ear speaker

Postby blackview_admin » Fri Apr 28, 2017 5:55 am

maajussi wrote:Reseller told me to try factory reset, I did it twice and second time it did work and volyme was ok for a day, and today again very low volyme whatever I do. And in low I mean that I cant hear almost anything what person calling is saying. And still no volyme problems with using headset. It seems to be very common problem with this phone. And i have another one already coming also, it would be shame to send both back to seller because it would be very nice phone without that freaking volyme problem. Please get this sorted soon if its somesort software problem.


We will look into this and find the exact problem.

Csuszi
Posts: 5
Joined: Wed Dec 07, 2016 7:44 pm

Re: Low volume from ear speaker

Postby Csuszi » Fri Apr 28, 2017 7:11 pm

Same problem...

Markg
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Joined: Mon May 01, 2017 9:43 pm

Re: Low volume from ear speaker

Postby Markg » Mon May 01, 2017 9:52 pm

I am also having this problem with my brand new bv7000 pro phone. I have the volume on full when making or receiving a call but can't hear the person that I am speaking to very well at all but they can hear me. I have gone into the engineers menu and changed the settings as you have suggested but this hasn't helped or increased the volume at all. What do I do next?

blackview_admin
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Re: Low volume from ear speaker

Postby blackview_admin » Tue May 02, 2017 3:20 am

Hi friend, thanks for getting in touch. Please go to the online shop where you bought your phone to get repaired or replacement, the shop will contact us directly and get our support to help you.


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