OTG and Charger Cable Can Not Connected

franklin
Posts: 1
Joined: Tue Apr 18, 2017 10:04 pm

OTG and Charger Cable Can Not Connected

Postby franklin » Tue Apr 18, 2017 10:11 pm

Whats wrong with this rugged phone?
Just received my new BV7000 pro and The OTG and cable charger can not connected.

Please advise.

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: OTG and Charger Cable Can Not Connected

Postby blackview_admin » Wed Apr 19, 2017 10:37 am

Can you please send picture for us checking?

alshyib
Posts: 2
Joined: Fri Apr 28, 2017 2:21 pm

Re: OTG and Charger Cable Can Not Connected

Postby alshyib » Fri Apr 28, 2017 2:51 pm

I think the problem is in the software
At first there was a strange problem, the mobile was constantly charging without the cable. :shock:
Then the same problem otg and charger cable can not connected or charging
Great disappointment :(


Phil
Posts: 240
Joined: Sat Oct 22, 2016 2:22 pm

Re: OTG and Charger Cable Can Not Connected

Postby Phil » Tue May 09, 2017 3:58 pm

alshyib wrote:https://drive.google.com/file/d/0B--vHjCcemgpMzJkZjhQSUNCbVU/view?usp=sharing


I have no rights for viewing your photo. :(

AdamV
Posts: 9
Joined: Tue Apr 25, 2017 2:52 pm

Re: OTG and Charger Cable Can Not Connected

Postby AdamV » Wed Jun 14, 2017 8:22 am

Has this been resolved?

I have plugged in the OTG cable, firstly it didn't recognise the usb, now it shows it is charging without the cable, and if I do plug in charger, it will not charge.

How to fix?

blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: OTG and Charger Cable Can Not Connected

Postby blackview_admin » Wed Jun 14, 2017 9:54 am

AdamV wrote:Has this been resolved?

I have plugged in the OTG cable, firstly it didn't recognise the usb, now it shows it is charging without the cable, and if I do plug in charger, it will not charge.

How to fix?


please try out if you inserted the USB correctly. Sometimes it seemes to be plugged but is not inserted completely/canted.

AdamV
Posts: 9
Joined: Tue Apr 25, 2017 2:52 pm

Re: OTG and Charger Cable Can Not Connected

Postby AdamV » Wed Jun 14, 2017 9:54 pm

Please reread the issue:

1. Phone was working fine
2. Inserted the OTG cable
3. Phone showed it was charging, usb stick not recognised by the phone using OTG cable
4. Removed OTG cable from the phone, it still showed it was charging, without any cable
5. Inserted charging cable, even though charging symbol was showing, it wasnt actually charging
6. Battery on phone went empty
7. Left on charger for 10 hours, no response by phone, cannot turn on, no lights

Have tried multiple usb C cables, and different power outlets

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: OTG and Charger Cable Can Not Connected

Postby blackview_admin » Thu Jun 15, 2017 3:40 am

AdamV wrote:Please reread the issue:

1. Phone was working fine
2. Inserted the OTG cable
3. Phone showed it was charging, usb stick not recognised by the phone using OTG cable
4. Removed OTG cable from the phone, it still showed it was charging, without any cable
5. Inserted charging cable, even though charging symbol was showing, it wasnt actually charging
6. Battery on phone went empty
7. Left on charger for 10 hours, no response by phone, cannot turn on, no lights

Have tried multiple usb C cables, and different power outlets

We are studying this, will be back here soon.

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: OTG and Charger Cable Can Not Connected

Postby blackview_admin » Thu Jun 15, 2017 5:49 am

AdamV wrote:Please reread the issue:

1. Phone was working fine
2. Inserted the OTG cable
3. Phone showed it was charging, usb stick not recognised by the phone using OTG cable
4. Removed OTG cable from the phone, it still showed it was charging, without any cable
5. Inserted charging cable, even though charging symbol was showing, it wasnt actually charging
6. Battery on phone went empty
7. Left on charger for 10 hours, no response by phone, cannot turn on, no lights

Have tried multiple usb C cables, and different power outlets


Please upgrade to BV7000_PRO_Blackview_20170523 to solve this problem.
https://mega.nz/#!ZfhiyQrY!cqyjq5ODBhX- ... stKfVa6PBc
flashing-BV7000pro.pdf
(364.59 KiB) Downloaded 14 times


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