Low volume on microphone

adyleigh
Posts: 4
Joined: Sun Apr 09, 2017 9:36 am

Low volume on microphone

Postby adyleigh » Sun Apr 09, 2017 9:39 am

Hello,
I have a brand new BV7000.
When making phone calls people can not hear me, is there a setting I need to alter for the microphone to work?

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Low volume on microphone

Postby blackview_admin » Mon Apr 10, 2017 6:43 am

We want to gather more information to know what is the exact problem.

adyleigh
Posts: 4
Joined: Sun Apr 09, 2017 9:36 am

Re: Low volume on microphone

Postby adyleigh » Tue Apr 11, 2017 11:19 am

hello,

When I make phone calls people can not hear what I'm saying.
Is there a way increase the volume of sound that the microphone receives when I speak.

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Low volume on microphone

Postby blackview_admin » Wed Apr 12, 2017 7:17 am

There is only you suffering this issue on our forum, we want to know more details to get the exact problem.
If there are some other people at your side having the same problem?

adyleigh
Posts: 4
Joined: Sun Apr 09, 2017 9:36 am

Re: Low volume on microphone

Postby adyleigh » Wed Apr 12, 2017 8:27 am

Hi,

I have solve the problem.
I did two things:

Changed in sound & notification>sound enhancement>BesSurround> Music Mode increased the top slide bar to full.

Engineer code *#9646633# > Hardware Testing > Audio > Volume:
Voice changed UL gain to 250 for receiver and speaker and 240 for HAC.
VoIP changed UL gain to 250 for receiver and speaker.

I may alter these figures down closer to the original of 148 in time but the above has solved the problem.

thanks

Austrian
Posts: 3
Joined: Thu Apr 13, 2017 7:09 pm

Re: Low volume on microphone

Postby Austrian » Thu Apr 13, 2017 7:18 pm

Hello
I just got the phone 2 days ago and have also touble to set the volume on the speaker were i hear the calls ... I try many settings but noting works till now properly.
In the attachment i put you a pic wich speaker i meen ...
Also i get complains that people here me on a low volume.....
If i dont be satified after the weekend i will return the phone ...
Thats the second BV i use and also whit my BV 5000 i had a hard time .

@adyleigh
How i can change the Engineer code ?

Greetings

Austrian
Posts: 3
Joined: Thu Apr 13, 2017 7:09 pm

Re: Low volume on microphone

Postby Austrian » Thu Apr 13, 2017 7:20 pm

Hello
I just got the phone 2 days ago and have also touble to set the volume on the speaker were i hear the calls ... I try many settings but noting works till now properly.
In the attachment i put you a pic wich speaker i meen ...
Also i get complains that people here me on a low volume.....
If i dont be satified after the weekend i will return the phone ...
Thats the second BV i use and also whit my BV 5000 i had a hard time .

@adyleigh
How i can change the Engineer code ?

Greetings
Attachments
HTB1LRmwPFXXXXcnXFXXq6xXFXXXL.jpg

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Low volume on microphone

Postby blackview_admin » Fri Apr 14, 2017 3:19 am

Hello everyone, we have reported your issue to our person, please wait our reply.

DirkGermany
Posts: 2
Joined: Tue Apr 18, 2017 8:14 pm

Re: Low volume on microphone

Postby DirkGermany » Tue Apr 18, 2017 8:17 pm

Hey,

can somebody tel me how to enter the
Engineer code *#9646633#

thanks
Dirk

adyleigh
Posts: 4
Joined: Sun Apr 09, 2017 9:36 am

Re: Low volume on microphone

Postby adyleigh » Wed Apr 19, 2017 8:04 am

Hello,

To enter the engineers code go to phone and dial pad and enter the code.
*#9646633#
You are now in engineer mode with the top tab telephony.
swipe across until you get to hardware testing.
select audio
select volume
select voice
you will see the drop down menu for receiver, hac, headset, speaker.
select either receiver or speaker
manually change UL gain to say 240.
scroll down the screen and hit the button Set.
go back using < key.
then select voice again just to check the setting for UL gain has changed
then press home and test by ringing someone or receiving a call.

Please let me now if the above has helped.
thanks


Return to “Service and tech”

Who is online

Users browsing this forum: No registered users and 1 guest