BRAND NEW Black View BV7000 Pro WONT CHARGE!!

blackview_admin
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Re: BRAND NEW Black View BV7000 Pro WONT CHARGE!!

Postby blackview_admin » Fri Sep 22, 2017 10:54 am

aaron wrote:I have the same issue after purchasing a new ( i thought was new) off Eseller on Alixpress! I noticed the Mic does not work and the charger either. very upsetting as when i arrived it had full charge which was weird. and now wont charge at all and no use of the mic! any help ?? :x


- if your phone don't worked from the beginning don't confirm to receive it working on aliexpress. that will help you to get a new one or your money back after opening a case.

- Try to flash the latest firmware and make a factory reset after that.
- Also try all the advices in the post above.

aaron
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Joined: Tue Jul 18, 2017 2:16 am

Re: BRAND NEW Black View BV7000 Pro WONT CHARGE!!

Postby aaron » Tue Sep 26, 2017 2:07 am

Thankyou for your reply. I will try these solutions but honestly beleive if the mic AND usb arent working then there is a problem with that board not installed properly or broken? this seller as I said has sent me 2 faulty phones now and is untrustworthy and uncontactable. Is there any way i can install a new board myself? where can i purchase a board? I was really looking forward to using this phone as it looked amazing when advertised!

aaron
Posts: 10
Joined: Tue Jul 18, 2017 2:16 am

Re: BRAND NEW Black View BV7000 Pro WONT CHARGE!!

Postby aaron » Tue Sep 26, 2017 2:16 am

I tried to reset. .. I chose recovery mode,.. then i get the android icon with red triangle, then press power and volume up..and it turns off! i cant go to any menu to factory reset.

aaron
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Re: BRAND NEW Black View BV7000 Pro WONT CHARGE!!

Postby aaron » Tue Sep 26, 2017 3:17 am

and also now ive just noticed there is no sound at all.. coming in or going out... i get the impression this Ebuyer on alixpress is just selling your broken phones..

blackview_admin
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Re: BRAND NEW Black View BV7000 Pro WONT CHARGE!!

Postby blackview_admin » Tue Sep 26, 2017 5:57 am

You can contact the seller to get support or replacement.

aaron
Posts: 10
Joined: Tue Jul 18, 2017 2:16 am

Re: BRAND NEW Black View BV7000 Pro WONT CHARGE!!

Postby aaron » Wed Sep 27, 2017 1:21 am

This is the second phone i have been sent that is faulty. The first one i sent back, he said he sent back to your factory and i waited 7 weeks for him to send another one that has different issues now! If you know this guy Ebuyer from Shengzen then he needs a kick in the nuts. is there any fix i can do myself that would fix these issues? sound,mic and charger all not working? a loose wire or cable inside i can fix?

grAwp
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Re: BRAND NEW Black View BV7000 Pro WONT CHARGE!!

Postby grAwp » Fri Sep 29, 2017 5:57 am

aaron wrote:This is the second phone i have been sent that is faulty. The first one i sent back, he said he sent back to your factory and i waited 7 weeks for him to send another one that has different issues now! If you know this guy Ebuyer from Shengzen then he needs a kick in the nuts. is there any fix i can do myself that would fix these issues? sound,mic and charger all not working? a loose wire or cable inside i can fix?


Return your phone to the seller or replace charging board yourself.

Or disassembly the phone and look inside if the all connectors is connected in right way. Somewhere was a demonstration video.


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