BRAND NEW Black View BV7000 Pro WONT CHARGE!!

CoastalBudgetBuilds
Posts: 6
Joined: Tue Mar 21, 2017 9:56 pm

BRAND NEW Black View BV7000 Pro WONT CHARGE!!

Postby CoastalBudgetBuilds » Tue Mar 21, 2017 9:59 pm

Hey I just got my Blackview BV7000 Pro, and it wont charge at all.. I have tried different charging blocks and cables... all with no success, also I tested to make sure that the cables and Chargers I was using was the right Amps and Volts, And that they worked with other phones, this is really frustrating cause I just bought the phone... it came with 30% battery when i bought it and now I have no way of charging it.... the other thing is it cant be recognized by computers either.... any advice or help that you can give me before I send it back????

blackview_admin
Posts: 1916
Joined: Mon Aug 17, 2015 3:30 am
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Re: BRAND NEW Black View BV7000 Pro WONT CHARGE!!

Postby blackview_admin » Wed Mar 22, 2017 1:18 am

Hello friend, can you please tell your location and send the video or picture for reference?

CoastalBudgetBuilds
Posts: 6
Joined: Tue Mar 21, 2017 9:56 pm

Re: BRAND NEW Black View BV7000 Pro WONT CHARGE!!

Postby CoastalBudgetBuilds » Wed Mar 22, 2017 5:11 pm

In this photo, is the wall charger that came with the phone.. and the adapter to make it into 110 does work I have tested it with a different device, Do you think there is anything I can do, Or is it a hardware issue and im going to have to send it back for warranty....
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CoastalBudgetBuilds
Posts: 6
Joined: Tue Mar 21, 2017 9:56 pm

Re: BRAND NEW Black View BV7000 Pro WONT CHARGE!!

Postby CoastalBudgetBuilds » Sun Mar 26, 2017 6:19 pm

Ive tried to send videos through email... it wont let me, I sent something to this forum and it hasn't been posted... the phone still wont charge and i need to get a new one... can someone actually contact me so I can figure this out......

Barnath
Posts: 1
Joined: Sat May 13, 2017 6:20 pm

Re: BRAND NEW Black View BV7000 Pro WONT CHARGE!!

Postby Barnath » Sun May 14, 2017 7:08 am

I have the same problem. Not only will it not charge, but the phone has completely run out of battery and now it wont start either...

blackview_admin
Posts: 1916
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BRAND NEW Black View BV7000 Pro WONT CHARGE!!

Postby blackview_admin » Mon May 15, 2017 6:45 am

CoastalBudgetBuilds wrote:In this photo, is the wall charger that came with the phone.. and the adapter to make it into 110 does work I have tested it with a different device, Do you think there is anything I can do, Or is it a hardware issue and im going to have to send it back for warranty....


From your picture, we can not see that the phone can be charged or not.
But from your comment, do you mean that your phone can be charged now because you used an adapter to change the voltage?

Phil
Posts: 235
Joined: Sat Oct 22, 2016 2:22 pm

Re: BRAND NEW Black View BV7000 Pro WONT CHARGE!!

Postby Phil » Mon May 15, 2017 6:28 pm

@admin No, his phone still don't charge. If it would charge the red bar on top would go away.

@CoastalBudgetBuilds Had you checked all connections? I once had the problem that bv7000pro don't start charging and noticed that I just had to push the cable a little bit more inside to let it work. Maybe also try an other USB C cable. And if really nothing helps you, you could change it over guaranty of your seller.


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