Cannot turn the phone back on

Rafal111
Posts: 2
Joined: Wed Dec 13, 2017 11:14 am

Cannot turn the phone back on

Postby Rafal111 » Wed Dec 13, 2017 11:47 am

Hello,
I can't switch on my phone. I was following your advices - trying to switch on useing two methods you are writing about.

"sorry to hear that. There would be two ways that I can suggest.

First of all, keep the ON/OFF button pressed for 20-25 seconds while connected via USB cable to your PC. Open a Explorer Window to see if it appears.

The try to switch it on by releasing the button and pressing it again for 3-4 seconds.

If this should not work, you can re-flash you mobile. Please let me know, if step one has helped already."

It doesn't work. Additionally any diode is not shining at all. The same problem was a month ago - phone was sent to the producer and was repaired.

Now the problem is the same.

blackview_admin
Posts: 3780
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Cannot turn the phone back on

Postby blackview_admin » Wed Dec 13, 2017 9:25 pm

Rafal111 wrote:Hello,
I can't switch on my phone. I was following your advices - trying to switch on useing two methods you are writing about.

"sorry to hear that. There would be two ways that I can suggest.

First of all, keep the ON/OFF button pressed for 20-25 seconds while connected via USB cable to your PC. Open a Explorer Window to see if it appears.

The try to switch it on by releasing the button and pressing it again for 3-4 seconds.

If this should not work, you can re-flash you mobile. Please let me know, if step one has helped already."

It doesn't work. Additionally any diode is not shining at all. The same problem was a month ago - phone was sent to the producer and was repaired.

Now the problem is the same.


Hi Rafal111,

that sounds quite unusual. And thanks for reading and trying already the previous post. Could you kindly try another test to get to the internal test menu?

- switch off your mobile
- press the power on button and quickly press and hold the volume down key and release the power key until you see a line called factory mode.
- wait a while until a menu appears (if at all of course)

What you could also do is to see if the mobile reacts in the bootloader menu. If you have a PC you could connect the phone and see if a device appears in the device manager and if there is a sound when you connect it. Kind of check if the mobile is still alive somehow. Well that requires a Windows PC of course. MAC would also do.

Did you recently flash the device? Sounds a bit as if the repair wasn't really successful.

Rafal111
Posts: 2
Joined: Wed Dec 13, 2017 11:14 am

Re: Cannot turn the phone back on

Postby Rafal111 » Thu Dec 14, 2017 11:01 am

Unfortunatelly the second method hasn't worked, too.
Also the method to check if the mobile is still alive failed. It looks like it is absolutely out of order. And I was not flashing the device recently.
I guess there is no other option but send it to be repaired again.

blackview_admin
Posts: 3780
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Cannot turn the phone back on

Postby blackview_admin » Thu Dec 14, 2017 7:39 pm

Rafal111 wrote:Unfortunatelly the second method hasn't worked, too.
Also the method to check if the mobile is still alive failed. It looks like it is absolutely out of order. And I was not flashing the device recently.
I guess there is no other option but send it to be repaired again.



Hi Rafal111,
sorry to hear that there is no reaction from your mobile. As you described that there is even no light when charging, it sounds like the USB port isn't working and now the battery is totally empty. I fear this really just leaves to return the phone for repair.

Denis
Posts: 1
Joined: Sat Dec 16, 2017 5:15 pm

Re: Cannot turn the phone back on

Postby Denis » Sat Dec 16, 2017 5:22 pm

Hello Blackviev Team,

today after a automatic Update, my Blackview P2 is brocken. No Power ON, No LED Lights, No reaction of Buttons, nothing.
It is the same Issue like Rafal111 have.

My phone do every update automaticly. I dont can say that was a google app, or a Systemupdate from Blackview.

please let me know if blackview did a system update here

thank you for you help end support,

best regards,

Denis

Robin9993
Posts: 7
Joined: Thu Dec 07, 2017 2:30 am

Re: Cannot turn the phone back on

Postby Robin9993 » Sun Dec 17, 2017 6:38 pm

Hey got same peoblem it had an update now it wont turn on and no led light and no reactions tried all metods and even flashing but nothing is happening

blackview_admin
Posts: 3780
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Cannot turn the phone back on

Postby blackview_admin » Tue Dec 19, 2017 12:24 am

Hi Denis and Rafal111,

I tried this update, too, in order to reproduce the issue and ran in the same issue. I forwarded to the developers and it seem the mobiles are boot dead. Looks like the preloader is damaged, because a re-flash didn't work.

To all others: PLEASE DO NOT INSTALL THIS OTA UPDATE UNTIL THE DEVELOPERS TOOK A LOOK INTO THE ISSUE.

Rafal111 I saw you asking in a new post. But the issue is the same, so I'll reply here.

Robin9993
Posts: 7
Joined: Thu Dec 07, 2017 2:30 am

Re: Cannot turn the phone back on

Postby Robin9993 » Tue Dec 19, 2017 12:57 am

How about us who loss the phone?? It will be on the guarantee or what???

Robin9993
Posts: 7
Joined: Thu Dec 07, 2017 2:30 am

Re: Cannot turn the phone back on

Postby Robin9993 » Tue Dec 19, 2017 12:08 pm

Is there a way to fix the phone or it neee to go repairshop or need a new one?


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