android 7

burzo
Posts: 1
Joined: Mon Oct 30, 2017 8:17 am

android 7

Postby burzo » Mon Oct 30, 2017 8:25 am

Hi all, i have P2 for 2 month, i have updated to Android 7, the phone has started to, for no apparent reason to software resat it self.
restart are happening at any time, during the call or when am working on it or when on idle...
does someone have similar experience if so share?
do i try hardware restart or some custom ROM?
P.S. my apps are all from Google store

blackview_admin
Posts: 3405
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: android 7

Postby blackview_admin » Mon Oct 30, 2017 8:02 pm

burzo wrote:Hi all, i have P2 for 2 month, i have updated to Android 7, the phone has started to, for no apparent reason to software resat it self.
restart are happening at any time, during the call or when am working on it or when on idle...
does someone have similar experience if so share?
do i try hardware restart or some custom ROM?
P.S. my apps are all from Google store



Hello burzo,

if you are sure that there is no application causing this, you could try the following:

wipe data/factory reset in recovery (this will delete your data/settings):
- Power off and then press Power and Volume up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle+"no command" is shown press Power and Volume up together again
- wipe cache partition

Then try your phone again.

If the problem persists you would try to:
- wipe data/factory reset
or via the settings menu in Backup & Reset choosing Factory data reset.

This runs a factory reset. But please be aware that all you data gets lost, so please backup them in Google or locally.

david_ortiz98
Posts: 11
Joined: Sat Oct 14, 2017 11:42 pm

Re: android 7

Postby david_ortiz98 » Wed Nov 01, 2017 11:33 pm

I managed to update in Windows 10 is easy .. and apparently they have fixed some errors the screen looks better than in Android 6 I think it spends a little battery but the performance is better than before the only thing that the fingerprint reader is a little slow and I hope they keep updating it since it is a phone that is worth having it updated and fix some things like the microphone that follows is still heard low when I try to talk to the other person

blackview_admin
Posts: 3405
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: android 7

Postby blackview_admin » Fri Nov 03, 2017 12:43 am

david_ortiz98 wrote:I managed to update in Windows 10 is easy .. and apparently they have fixed some errors the screen looks better than in Android 6 I think it spends a little battery but the performance is better than before the only thing that the fingerprint reader is a little slow and I hope they keep updating it since it is a phone that is worth having it updated and fix some things like the microphone that follows is still heard low when I try to talk to the other person


Hi david_ortiz98,

thanks for your feedback, very helpful. Indeed it looks more complicated than it really is, glad you were able to update.
I will report your issues of the fingerprint sensor and the microphone to our developers.

Thank you


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