cannot turn the phone back on

Posts: 1
Joined: Sat Oct 14, 2017 10:09 am

cannot turn the phone back on

Postby peddy53 » Sat Oct 14, 2017 10:13 am

First of all great phone.
Unfortunately my little one turned the phone off and I cant turn it back on. Had no issues prior to this.
Any help would be appreciated


Posts: 4162
Joined: Mon Aug 17, 2015 3:30 am

Re: cannot turn the phone back on

Postby blackview_admin » Fri Oct 20, 2017 3:29 pm

Hi there,

sorry to hear that. There would be two ways that I can suggest.

First of all, keep the ON/OFF button pressed for 20-25 seconds while connected via USB cable to your PC. Open a Explorer Window to see if it appears.
The try to switch it on by releasing the button and pressing it again for 3-4 seconds.

If this should not work, you can re-flash you mobile. Please let me know, if step one has helped already.

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