Blackview User Forum

 
ipoluhin
Topic Author
Posts: 14
Joined: Fri Jun 09, 2017 12:56 am

the main microphone does not work

Tue Jun 13, 2017 2:09 pm

Hello.

For incoming and outgoing calls, the main microphone does not work. That is, I hear the interlocutor, but he does not exist. It also does not work for voice search.

The microphone works in hands-free mode and with audio or video recording.

In what there can be a reason and how to solve this problem? Thank you!
 
ipoluhin
Topic Author
Posts: 14
Joined: Fri Jun 09, 2017 12:56 am

Re: the main microphone does not work

Tue Jun 13, 2017 9:29 pm

The problem is not critical. But very uncomfortable - you always need to keep a headset nearby :(
 
Marino
Posts: 8
Joined: Tue Jun 13, 2017 9:34 pm

Re: the main microphone does not work

Tue Jun 13, 2017 9:37 pm

P2lite problemi microfono non si sente si può avere aggiornamento firmware
 
Dongermon
Posts: 157
Joined: Thu Apr 06, 2017 6:48 pm

Re: the main microphone does not work

Tue Jun 13, 2017 10:11 pm

ipoluhin wrote:
Hello.

For incoming and outgoing calls, the main microphone does not work. That is, I hear the interlocutor, but he does not exist. It also does not work for voice search.

The microphone works in hands-free mode and with audio or video recording.

In what there can be a reason and how to solve this problem? Thank you!


What build number?
when did this occur?
Did you do anything beforehand that might have cause this issue?
 
ipoluhin
Topic Author
Posts: 14
Joined: Fri Jun 09, 2017 12:56 am

Re: the main microphone does not work

Wed Jun 14, 2017 4:45 am

I found the problem right after receiving the device - at the first call.

Build number P2_Blackview_20170307 - the last official.

Re-flashing the same assembly did not fix the problem
 
blackview_admin
Posts: 4945
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: the main microphone does not work

Wed Jun 14, 2017 7:39 am

ipoluhin wrote:
I found the problem right after receiving the device - at the first call.

Build number P2_Blackview_20170307 - the last official.

Re-flashing the same assembly did not fix the problem


Hello, for the microphone problem, please contact the online reseller to get repaired or replacement.
 
ipoluhin
Topic Author
Posts: 14
Joined: Fri Jun 09, 2017 12:56 am

Re: the main microphone does not work

Wed Jun 14, 2017 4:40 pm

Someone met with this problem. Someone did not meet. What is the reason for this? Can a replacement board with a microphone help?
 
ipoluhin
Topic Author
Posts: 14
Joined: Fri Jun 09, 2017 12:56 am

Re: the main microphone does not work

Sat Jun 17, 2017 5:24 am

ipoluhin wrote:
Someone met with this problem. Someone did not meet. What is the reason for this? Can a replacement board with a microphone help?

?
 
blackview_admin
Posts: 4945
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: the main microphone does not work

Wed Jun 21, 2017 6:29 am

"Start the phone into recovery:
- Press Power and Volume up together for around 10 Seconds
- When the open android is shown press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select ""reboot system now"""

If still can not fix it, please let us know.
 
ipoluhin
Topic Author
Posts: 14
Joined: Fri Jun 09, 2017 12:56 am

Re: the main microphone does not work

Sat Jun 24, 2017 9:52 am

Hello.
Did everything as recommended. The microphone is not earned

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