The proximity sensor

Andrey240@yandex.ru
Posts: 7
Joined: Wed Apr 12, 2017 4:50 am

The proximity sensor

Postby Andrey240@yandex.ru » Wed Apr 12, 2017 5:20 am

The problem is the proximity sensor when making a call. It does not always work

blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: The proximity sensor

Postby blackview_admin » Wed Apr 12, 2017 7:57 am

Hello, can you please tell more details about your issue? We want to find the exact problem.
If there are some other persons at your side facing the same problem?

Andrey240@yandex.ru
Posts: 7
Joined: Wed Apr 12, 2017 4:50 am

Re: The proximity sensor

Postby Andrey240@yandex.ru » Wed Apr 12, 2017 8:49 am

blackview_admin wrote:Hello, can you please tell more details about your issue? We want to find the exact problem.
If there are some other persons at your side facing the same problem?

If I want to find a person from phone book I click on contacts and in the search line to drive the first letters of the name of the desired person, then choose the contact, start calling, and that in such a situation, my proximity sensor is not working. We have lock button, then immediately release the lock on the same button, and then the proximity sensor starts working correctly.

Andrey240@yandex.ru
Posts: 7
Joined: Wed Apr 12, 2017 4:50 am

Re: The proximity sensor

Postby Andrey240@yandex.ru » Wed Apr 12, 2017 8:56 am

If I want to find a person from phone book I click on contacts and in the search line to drive the first letters of the name of the desired person, then choose the contact, start calling, and that in such a situation, my proximity sensor is not working. We have lock button, then immediately release the lock on the same button, and then the proximity sensor starts working correctly.

Andrey240@yandex.ru
Posts: 7
Joined: Wed Apr 12, 2017 4:50 am

Re: The proximity sensor

Postby Andrey240@yandex.ru » Wed Apr 12, 2017 8:58 am

I can send you the video recording to help you solve the problem.

Andrey240@yandex.ru
Posts: 7
Joined: Wed Apr 12, 2017 4:50 am

Re: The proximity sensor

Postby Andrey240@yandex.ru » Fri Apr 14, 2017 9:34 am

Это видео где видно как работает датчик приближения https://youtu.be/8krY3eWXgOw

blackview_admin
Posts: 3006
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: The proximity sensor

Postby blackview_admin » Sat Apr 15, 2017 2:35 am

Hi, can you please google to reset this? There is only you having this problem, may not set it decently.

blackviewmember
Posts: 1
Joined: Sun Aug 13, 2017 12:54 pm

Re: The proximity sensor

Postby blackviewmember » Sun Aug 13, 2017 1:04 pm

I do have the same problem. Did nothing in the settings. Proximity sensor works even with proximity-test tool. But when making a call the display shuts off (which is correct) but doesn´t go on again when the call is finished.
This was ok when I got the P2 but since 2 months it doesn´t turn the screen on, when I take off the phone from my ear. Display stays dark.


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