Freeze, Crash, and Restart

chollie
Posts: 3
Joined: Wed Mar 29, 2017 3:02 pm

Freeze, Crash, and Restart

Postby chollie » Wed Mar 29, 2017 3:06 pm

I just purchased the P2, I appreciate the build quality of this phone but within the first 24 hours of using this phone I experienced crashes and phone rebooting every 10 minutes of usage. I have tried factory reset this phone 2 times and it does not help. Please give me a solution other than "factory reset your phone".

blackview_admin
Posts: 2228
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Freeze, Crash, and Restart

Postby blackview_admin » Thu Mar 30, 2017 3:20 am

Hi friend, we reported your issue to our person, hope you can also offer more information for our reference.

chollie
Posts: 3
Joined: Wed Mar 29, 2017 3:02 pm

Re: Freeze, Crash, and Restart

Postby chollie » Thu Mar 30, 2017 4:56 am

Hello and thanks for the reply, for your reference:
- My location is in Indonesia
- It seems google's service crashes a lot (Play store, Launcher, Play store services)
- The freeze occurs when trying to switch between apps and open a new app
- Rooting the phone does not help
- Tried using no SIM, single SIM, and dual SIM

Because of this issue I must switch back to my old phone as this one is unusable for normal use


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