Phone restarts about 10 times a day

MrPoppie
Posts: 1
Joined: Sun Mar 26, 2017 11:52 am

Phone restarts about 10 times a day

Postby MrPoppie » Tue May 30, 2017 7:18 am

My phone restarts about 10 times a day, sometimes even when I don't use the phone. In the attachment is a bug report, can you help me? I can not send the attachment because it is a txt file. Can I email it somewhere?

blackview_admin
Posts: 3467
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone restarts about 10 times a day

Postby blackview_admin » Wed Jun 14, 2017 8:02 am

You can email to kelly@blackview.hk

amplua
Posts: 2
Joined: Wed Jun 14, 2017 9:38 am

Re: Phone restarts about 10 times a day

Postby amplua » Wed Jun 14, 2017 9:39 am

Same thing.
It used to work normally but as time goes by the phone restarts more often. Now it's about 20 times per day and there is no reason. Randomly

amplua
Posts: 2
Joined: Wed Jun 14, 2017 9:38 am

Re: Phone restarts about 10 times a day

Postby amplua » Wed Jun 14, 2017 1:30 pm

My P2 does the same. Latest ROM ((
Canyou advise?

blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone restarts about 10 times a day

Postby blackview_admin » Thu Jun 15, 2017 11:48 am

Had you tried a factory reset?

Liam240684
Posts: 2
Joined: Fri Jun 16, 2017 6:23 pm

Re: Phone restarts about 10 times a day

Postby Liam240684 » Fri Jun 16, 2017 6:25 pm

Only had mine about a week and in getting a few restarts a day as well? Anyone know the reason?

Dongermon
Posts: 150
Joined: Thu Apr 06, 2017 6:48 pm

Re: Phone restarts about 10 times a day

Postby Dongermon » Sat Jun 17, 2017 1:38 pm

try reflashing the rom as the process might have gone wrong

blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone restarts about 10 times a day

Postby blackview_admin » Wed Jun 21, 2017 6:37 am

We reported this problem, will come back if any solution.

blackview_admin
Posts: 3467
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone restarts about 10 times a day

Postby blackview_admin » Thu Jun 22, 2017 3:17 am

MrPoppie wrote:My phone restarts about 10 times a day, sometimes even when I don't use the phone. In the attachment is a bug report, can you help me? I can not send the attachment because it is a txt file. Can I email it somewhere?


Should change a new mainboard, if you don't good at this, you can contact at dimitri@d-sign.be.

Liam240684
Posts: 2
Joined: Fri Jun 16, 2017 6:23 pm

Re: Phone restarts about 10 times a day

Postby Liam240684 » Fri Jul 14, 2017 3:12 pm

My phone has started to do this also ? Amy info on problem or fix?


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