Blackview User Forum

 
Pono
Topic Author
Posts: 30
Joined: Fri Aug 05, 2016 5:53 am

BV6000 restarts during call.

Thu Jun 08, 2017 12:25 am

Ciao, since the last update my BV6000 keeps restarting during a call only and no I'm not holding the power button.
Anyway to stop this?
 
Dongermon
Posts: 157
Joined: Thu Apr 06, 2017 6:48 pm

Re: BV6000 restarts during call.

Thu Jun 08, 2017 9:03 pm

Pono wrote:
Ciao, since the last update my BV6000 keeps restarting during a call only and no I'm not holding the power button.
Anyway to stop this?


Try downgrading to an earlier build
 
Pono
Topic Author
Posts: 30
Joined: Fri Aug 05, 2016 5:53 am

Re: BV6000 restarts during call.

Fri Jun 09, 2017 1:14 pm

Ok lol how do I do that?
 
Dongermon
Posts: 157
Joined: Thu Apr 06, 2017 6:48 pm

Re: BV6000 restarts during call.

Fri Jun 09, 2017 2:16 pm

Pono wrote:
Ok lol how do I do that?


There's two ways, download the rom onto your phone and use local update to do it but its bugged for most people.
or you can use SP Flash Tool and download the rom onto your pc.
I'll link my flashing guide for you, could you tell me which processor you have so then I can find the correct rom for you?
Flashing guide: viewtopic.php?f=172&t=130585
 
Pono
Topic Author
Posts: 30
Joined: Fri Aug 05, 2016 5:53 am

Re: BV6000 restarts during call.

Sat Jun 10, 2017 2:37 am

Ciao, thanks for your help but that's​ way too tech and beyond me. Maybe the next update whenever that is might fix it. Would be good to hear from blackview but they don't seem to respond to much.
 
Dongermon
Posts: 157
Joined: Thu Apr 06, 2017 6:48 pm

Re: BV6000 restarts during call.

Sat Jun 10, 2017 1:34 pm

Pono wrote:
Ciao, thanks for your help but that's​ way too tech and beyond me. Maybe the next update whenever that is might fix it. Would be good to hear from blackview but they don't seem to respond to much.


Alright, if you change your mind I'll be willing to help.
 
chtiot
Posts: 46
Joined: Tue Aug 16, 2016 7:08 pm

Re: BV6000 restarts during call.

Fri Aug 04, 2017 3:14 am

I have the same problem and don't want to downgrade.

I will receive a BV8000 pro very soon and I hope it will not have the same problem...
 
blackview_admin
Posts: 4958
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV6000 restarts during call.

Fri Aug 04, 2017 11:04 am

If you are affected by this issue of restarting device when touching the screen for long time (may be during calls) please try to update to the latest firmware and perform a factory reset after that. Only if that don't help please contact your seller to exchange the device. Sorry for this inconvenience. If you don't receive help by the seller please contact us with all your buying details (shop, date, order-number, ...).

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