battery charging

T.J.H
Posts: 1
Joined: Tue Mar 28, 2017 11:27 am

battery charging

Postby T.J.H » Tue Mar 28, 2017 11:31 am

Hi , I have a BV6000S had for 3 months no issues , now can only charge by completely shutting it down and charging over night can you offer any advice / help please ?

I am in England

MZIBBU
Posts: 8
Joined: Sun Apr 30, 2017 1:09 pm

Re: battery charging

Postby MZIBBU » Sun Apr 30, 2017 1:11 pm

Something similar but much worst happened to me last week. Now the phone will barely charge if I leave it off and plugged all night. From 0 to 25% in 18 hours. and from 25% to 10 in only 1 hour of use (1 phone call).

Any solution?

blackview_admin
Posts: 3135
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: battery charging

Postby blackview_admin » Tue May 02, 2017 5:40 am

Hi, can you please tell how long have you used your phone and what is your current build no?

MZIBBU
Posts: 8
Joined: Sun Apr 30, 2017 1:09 pm

Re: battery charging

Postby MZIBBU » Thu May 04, 2017 4:28 pm

Hello, thanks for getting back to me. I bought the phone in September 2016.
The build number is: V01_20161011
Thank you

MZIBBU
Posts: 8
Joined: Sun Apr 30, 2017 1:09 pm

Re: battery charging

Postby MZIBBU » Tue May 09, 2017 7:41 am

Is somebody going to respond?

blackview_admin
Posts: 3135
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: battery charging

Postby blackview_admin » Tue May 09, 2017 9:19 am

If your phones are still covering the warranty time, you can contact the online shop where you bought your phone to get repaired or replacement.

MZIBBU
Posts: 8
Joined: Sun Apr 30, 2017 1:09 pm

Re: battery charging

Postby MZIBBU » Tue May 09, 2017 10:00 am

I AM NEVER GOING TO BUY ANOTHER BLACKVIEW PHONE IN MY LIFE.
A PITY, IF CUSTOMER SERVICE WAS NOT SO BAD THE PHONE COULD HAVE HAD A GREAT SUCCESS AS IT IS FAR SUPERIOR (IN PRINCIPLE) TO OTHER AVAILABLE ON THE MARKET.
BUT IF ONE HAS TO SEND THE PHONE BACK TO CHINA (3 TO 5 WEEKS) TO THEN GET A REPLACEMENT SENT BACK (ANOTHER 3 TO 5 WEEKS)....THAT'S NONSENSE...

Phil
Posts: 240
Joined: Sat Oct 22, 2016 2:22 pm

Re: battery charging

Postby Phil » Wed May 10, 2017 12:53 pm

But thats a problem about your seller, not about blackview!

MZIBBU
Posts: 8
Joined: Sun Apr 30, 2017 1:09 pm

Re: battery charging

Postby MZIBBU » Wed May 10, 2017 2:39 pm

Nope, that's a problem about the warranty and customer support policies of Blackview, not the seller.
I have a business selling products myself so I know. When a customer buy a product of ours from a wholesaler, and the product is faulty, he's requested to send it back to us directly for replacement. We ship them a pre-paid next day delivery label and box. All they have to do is put the product in the box, ship it. And wait for a replacement in 5 days. That's customer service.

blackview_admin
Posts: 3135
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: battery charging

Postby blackview_admin » Thu May 11, 2017 8:01 am

MZIBBU wrote:Nope, that's a problem about the warranty and customer support policies of Blackview, not the seller.
I have a business selling products myself so I know. When a customer buy a product of ours from a wholesaler, and the product is faulty, he's requested to send it back to us directly for replacement. We ship them a pre-paid next day delivery label and box. All they have to do is put the product in the box, ship it. And wait for a replacement in 5 days. That's customer service.

If the phone is still covering the warranty time, you can contact the re-seller to get replacement and we will offer support to the re-sellers.


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