Screen is not responding

steric
Posts: 3
Joined: Wed Mar 22, 2017 7:16 pm

Screen is not responding

Postby steric » Thu Mar 23, 2017 5:57 am

The lower part (about 40%) of the screen is not responding, means: not recognize the touch of the fingertip. The result is, that the phone is unusable. Any ideas?

ivkovvv
Posts: 13
Joined: Sun Apr 16, 2017 10:36 am

Re: Screen is not responding

Postby ivkovvv » Sun Apr 16, 2017 10:56 am

I do not have the 1/7 of the screen at the top

blackview_admin
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Re: Screen is not responding

Postby blackview_admin » Mon Apr 17, 2017 3:49 am

steric wrote:The lower part (about 40%) of the screen is not responding, means: not recognize the touch of the fingertip. The result is, that the phone is unusable. Any ideas?

Can you please restart your phone and try again?

Tris
Posts: 1
Joined: Fri May 12, 2017 12:30 pm

Re: Screen is not responding

Postby Tris » Fri May 12, 2017 12:38 pm

I have the same problem with the top half of my screen, it doesn't respond , so any apps that are in the top half, I can't open

Have tried restarting it several times, leave the phone off for a day, but nothing works.

Searched the forums to see if there is a way yo calibrate the screen, but nothing...

Also on the top left corner if the screen, it looks like the LCD is pulling away from the glass (seen several other posts regarding this, but NO clear answers from Black view)

The phone is new from Jan 2017 (6 months old only!!!)

Had anyone found any solutions to these problems.???

blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: Screen is not responding

Postby blackview_admin » Tue May 16, 2017 7:06 am

Hi everyone, we have seen from your comments that while you touched the screen, there was no responding.
Did the screen get some destroyed? Can you please send us some pictures for inspecting?
We need to figure out the exact problem first and then find out the solution. Thanks.

Just
Posts: 1
Joined: Sun Jun 25, 2017 8:10 pm

Re: Screen is not responding

Postby Just » Tue Jun 27, 2017 8:54 am

"NOTE: Any post will be replied in one business day"

my post was online, then i add pictures and a video link to the problem wich is discussed in this thread and my post is still not here after 2 days. Maybe it is forbidden to post a video link?

best regards

vlad123
Posts: 1
Joined: Wed Jul 05, 2017 9:53 am

Re: Screen is not responding

Postby vlad123 » Wed Jul 05, 2017 9:59 am

Hello. Have the same problem. Phone just out of the box. Screen does not respond correctly. It looks like mooved up. I can see only 1/3 and bottons do not respond. I tried to calibrate but no sucsess.
What is the problem? And how I can solve it?

phil_s
Posts: 9
Joined: Mon Mar 27, 2017 12:05 pm

Re: Screen is not responding

Postby phil_s » Fri Sep 22, 2017 1:23 pm

Im having the same problems:
1. the glue between lcd and glass started to decompose on the edges !
2. now the touch isn't working in in 2/3 of the area! it's not possible to write text or start apps

link to video: https://www.dropbox.com/s/8hufrgyfju2wj ... g.MTS?dl=0

phone is from dec.2016 and seller is still not willing to help - he says he gives only 3months warranty, but when i complained about the mic-problem within the 3 months he also did nothing!!! :evil:

phil_s
Posts: 9
Joined: Mon Mar 27, 2017 12:05 pm

Re: Screen is not responding

Postby phil_s » Fri Sep 22, 2017 1:28 pm

the video is about 10 days old - the problem got worse since then! :roll:

blackview_admin
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Re: Screen is not responding

Postby blackview_admin » Wed Sep 27, 2017 11:36 am

phil_s wrote:the video is about 10 days old - the problem got worse since then! :roll:


you could contact kelly@blackview.hk and show/write your issue. Also tell her all buying details like date/shop/order number.


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