Stuck touch screen

timegrinder
Posts: 2
Joined: Tue Aug 16, 2016 3:27 am

Stuck touch screen

Postby timegrinder » Sat Apr 01, 2017 3:26 am

Hello,

I have an R7 that is several months old and the touch screen has begun getting 'stuck', with the touch screen 'pressing' the same spot repeatedly when the screen is not being touched (please see attached photo from the firmware's test suite to show what is occuring).
There has been no damage to the phone or misuse regarding water etc, as such it is showing a defect in manufacturing.

The phone is relatively new and I would like to know what can be done about getting it repaired or replaced.

After previously attempting to post here, I went further to contact via Facebook (because after weeks my post here was not approved) and was told to organise any issues through the place of purchase.

The place of purchase is attempting to tell me I have to send them money via PayPal to purchase otherwise unknown components from them in order to repair the device despite it obviously being a defect of manufacture, and do not appear to intend to contact Blackview, the manufacturer, in order to sort the issue out.

What can we do about this issue? This is my first experience with a Blackview product (I purchased two R7's late last year) they have otherwise been decent products without problem, and I had intended to continue using Blackview products in the future.

Thanks,
Attachments
IMG_20170331_170229.jpg
IMG_20170331_164430.jpg

blackview_admin
Posts: 1748
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Stuck touch screen

Postby blackview_admin » Fri Apr 14, 2017 6:44 am

Hi friend, thanks for getting in touch. Please go to the online shop where you bought your phone to get support, the shop will contact us directly.

Mike_LM
Posts: 5
Joined: Fri Apr 21, 2017 1:33 pm

Re: Stuck touch screen

Postby Mike_LM » Fri Apr 21, 2017 2:58 pm

Try this option:

1 - Go to "Settings" > "Developer options" > "Enable OpenGL traces"

2 - Tap it and select the "None" option

3 - Return to the main screen and reboot.

If the "Developer options" is not showing in your "Settings" menu, check the following article that shows you how to do it:

http://wccftech.com/enable-developer-op ... rshmallow/


Return to “Service and tech”

Who is online

Users browsing this forum: No registered users and 1 guest