Hi friend, thanks for getting in touch. Please go to the online shop where you bought your phone to get support, the shop will contact us directly.
As previously stated in the original post I have already made contact and attempted to deal with the store I purchased it from but they are claiming I have to pay them directly to repair the device, when my understanding is that Blackview should be dealing with it as a warranty issue.
I requested assistance from them regarding the warranty, they replied saying I had to pay for shipping to and from them, and pay a charge for parts and labour for them to repair the phone themselves, and when asked if they could contact you (Blackview) about the issue they passed me off.
Is there any way I can deal with Blackview directly? If I understand it's a warranty issue as a hardware defect, otherwise the store I purchased it from are not going to help me (without me paying for a problem that I shouldn't have to pay to get fixed outside of perhaps postage).
Any assistance would be greatly appreciated.