Camera does not work

Tonillovera
Posts: 3
Joined: Tue Aug 16, 2016 7:46 am

Camera does not work

Postby Tonillovera » Tue Aug 16, 2016 7:59 am

One week ago I bought a bv6000 by aliexpress, since then my camera is absolutely crazy, the firsts days did not open, there was a message like: it is not possible to connect with the camera.
I restarted the phone and cean the cache and then, the camera starts to work but all the photos were blurried, two days later the rear camera has dead it's not possible to connect and the lead one works 180° rotated, i explain it to aliexpress and they told me I have to upgrade my phone downloading a new Rom, but I have no idea what to do. Help me please

blackview_admin
Posts: 4012
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Camera does not work

Postby blackview_admin » Wed Aug 17, 2016 9:16 am

Tonillovera wrote:One week ago I bought a bv6000 by aliexpress, since then my camera is absolutely crazy, the firsts days did not open, there was a message like: it is not possible to connect with the camera.
I restarted the phone and cean the cache and then, the camera starts to work but all the photos were blurried, two days later the rear camera has dead it's not possible to connect and the lead one works 180° rotated, i explain it to aliexpress and they told me I have to upgrade my phone downloading a new Rom, but I have no idea what to do. Help me please


Hi,

what is the firmware version in your device now ?

Best regards,
Admin

Tonillovera
Posts: 3
Joined: Tue Aug 16, 2016 7:46 am

Re: Camera does not work

Postby Tonillovera » Thu Aug 25, 2016 7:57 am

Where I can find the firmware version?

Ajiw
Posts: 7
Joined: Thu Mar 30, 2017 11:42 am

Re: Camera does not work

Postby Ajiw » Fri Mar 31, 2017 1:37 pm

Yeah, it's happened to me either, my rear camera can be accessed and the front camera is rolled back 180° such as on that picture
My bv build number is " bv6000_blackview_V01_20161216 "

shobaki_87
Posts: 2
Joined: Sun Sep 25, 2016 8:23 am

Re: Camera does not work

Postby shobaki_87 » Sun Apr 16, 2017 8:34 am

I am using the phone as a calculator now
its a piece of shit !!

blackview_admin
Posts: 4012
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Camera does not work

Postby blackview_admin » Tue Jun 13, 2017 7:57 pm

Tonillovera wrote:Where I can find the firmware version?


settings > about phone > update > (current version)

Dongermon
Posts: 150
Joined: Thu Apr 06, 2017 6:48 pm

Re: Camera does not work

Postby Dongermon » Tue Jun 13, 2017 8:03 pm

shobaki_87 wrote:I am using the phone as a calculator now
its a piece of shit !!


if you had problems why not seek support?

EDIT: i see that you did seek support, did you downgrade firmware and clean cache?


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