Re: blackview waranty

blackview_admin
Posts: 3231
Joined: Mon Aug 17, 2015 3:30 am
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Re: blackview waranty

Postby blackview_admin » Fri Apr 28, 2017 6:47 am

bosher66 wrote:hi ,, they just sent me a new speaker ,, what good is that ???!!!!! I'm not a phone engineer!!!!!!!!! I think it time to take this to trading standers here in the uk ,,

Hi, below is the video tutorial about how to fix this.
https://www.youtube.com/watch?v=sRfbQDs ... e=youtu.be

blackview_admin
Posts: 3231
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: blackview waranty

Postby blackview_admin » Fri Apr 28, 2017 6:49 am

Alain 76 wrote:Hello, you are lucky, they have at least sent you
a new speaker, they refused me because it was
necessary to write to them before February 02
a priori to have the right to its replacement.


Hi, you can be back to the online shop to get replacement if the speaker is damaged.
Also the below is the video tutorial about how to fix the louder speaker.
https://www.youtube.com/watch?v=sRfbQDs ... e=youtu.be

Alain 76
Posts: 31
Joined: Mon Nov 07, 2016 8:27 am

Re: blackview waranty

Postby Alain 76 » Fri Apr 28, 2017 6:55 am

Hello blackview_admin,
Could you give me the address of your Blackview
online store please ?
This is new as a site ?

bosher66
Posts: 27
Joined: Tue Feb 21, 2017 9:30 pm

Re: blackview waranty

Postby bosher66 » Mon May 01, 2017 12:43 pm

hello ,I fitted new speaker ,but the phone still not work !!!!!!! I need a new phone and I want a new phone , if you will not replaced my phone under warranty ,then I will have to take you to court here in England !!!!!!!

blackview_admin
Posts: 3231
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: blackview waranty

Postby blackview_admin » Tue May 02, 2017 7:08 am

bosher66 wrote:hello ,I fitted new speaker ,but the phone still not work !!!!!!! I need a new phone and I want a new phone , if you will not replaced my phone under warranty ,then I will have to take you to court here in England !!!!!!!

Hi friend, thanks for getting in touch. Please go to the online shop where you bought your phone to get repaired or replacement, the shop will contact us directly and get our support to help you.

bosher66
Posts: 27
Joined: Tue Feb 21, 2017 9:30 pm

Re: blackview waranty

Postby bosher66 » Tue May 02, 2017 4:09 pm

hello ,I have told you before the shop is not on the internet any more !!!!!!!!!!!!!!!!!! so how can I contact them ??!!!!!!!!!!!! you are blackview !! the phone is a blackview bv 6000 ,, just replaced it please !!!!!!!!!! what is so difficult???

Phil
Posts: 241
Joined: Sat Oct 22, 2016 2:22 pm

Re: blackview waranty

Postby Phil » Wed May 10, 2017 10:37 am

bosher66 wrote:hello ,I have told you before the shop is not on the internet any more !!!!!!!!!!!!!!!!!! so how can I contact them ??!!!!!!!!!!!! you are blackview !! the phone is a blackview bv 6000 ,, just replaced it please !!!!!!!!!! what is so difficult???


Calm down! The Seller is your first contact for warranty! If your seller don't exist anymore and you are not even able to tell BV his name (don't you have a bill?) you should not be so unfriendly.

bosher66
Posts: 27
Joined: Tue Feb 21, 2017 9:30 pm

Re: blackview waranty

Postby bosher66 » Wed May 10, 2017 4:47 pm

i have given them all the details I have ,, this has been going on since January !!!! ,, they are the manufactures so the have a duty of care to their costumers!!!!!

Parcheval
Posts: 122
Joined: Wed Dec 07, 2016 11:58 am

Re: blackview waranty

Postby Parcheval » Thu May 11, 2017 8:13 am

I understand that it is quite frustrating when you don't get any answer neither from the seller, nor from BV, or get dummy answers keeping on repeating the same again and again without really understanding the problem...

Cepamoi
Posts: 2
Joined: Fri Oct 28, 2016 5:25 pm

Re: blackview waranty

Postby Cepamoi » Thu May 11, 2017 3:52 pm

I also have the same problem... My blackview is not working anymore, but impossible to get in touch with an after sale service...
Mr admin, is there any chance you could give us a contact number, or email address, or link to a website where we could find that ?
Thanks.


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