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grAwp
Topic Author
Posts: 103
Joined: Thu Mar 23, 2017 6:06 am

BV6000 - display problem and during calls phone restarts

Thu Sep 21, 2017 6:28 am

Dear Blackview,
I have sometimes display problem with my BV6000. I have it more then 1,5 year. If I turn it on sometimes display welcome logo with color issues you can see on this pictures below. There is only one step, hold down power button to turn off the phone and then turn it on then the error with welcome logo disappear.

I tried update on ROM 20170719 with SPflashtool. But this issue still continues.

After update ROM 20170719, when I calling phone sometimes restarting or turned off.

Can you help me with this problem ?

Thank you for your help

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IMG_20170829_122217.jpg (64.03 KiB) Viewed 2192 times

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IMG_20170829_122218.jpg (70.26 KiB) Viewed 2192 times

IMG_20170829_122221.jpg
IMG_20170829_122221.jpg (68.47 KiB) Viewed 2192 times

IMG_20170829_122215.jpg
IMG_20170829_122215.jpg (60.63 KiB) Viewed 2192 times
 
blackview_admin
Posts: 5363
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV6000 - display problem and during calls phone restarts

Tue Sep 26, 2017 7:14 pm

Is it the same issue with all firmware versions?
 
grAwp
Topic Author
Posts: 103
Joined: Thu Mar 23, 2017 6:06 am

Re: BV6000 - display problem and during calls phone restarts

Wed Sep 27, 2017 8:24 am

Yes with all versions (before I used Android 6, actually newest ROM Android 7). After each other I made wipe data factory reset.
 
blackview_admin
Posts: 5363
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV6000 - display problem and during calls phone restarts

Wed Sep 27, 2017 8:48 am

I would think it is a hardware issue and the screen connection should be checked/or screen replaced. Only the working after restart is very strange. I will forward this to our technicians. It can need a while to receive an answer because we have some local holidays in the next week.
 
grAwp
Topic Author
Posts: 103
Joined: Thu Mar 23, 2017 6:06 am

Re: BV6000 - display problem and during calls phone restarts

Wed Sep 27, 2017 9:28 am

Ok I understand and I will waiting for your investigation of this problem.

Thank you
 
grAwp
Topic Author
Posts: 103
Joined: Thu Mar 23, 2017 6:06 am

Re: BV6000 - display problem and during calls phone restarts

Wed Jan 10, 2018 12:04 pm

Have you some news about this issue ?

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