Phone restarts during calls.

slydiman
Posts: 7
Joined: Sat Dec 10, 2016 7:39 pm

Re: Phone restarts during calls.

Postby slydiman » Sat Aug 05, 2017 7:13 pm

If that don't help please contact your seller to exchange the device.


Are you seriously? Of course that don't help. A lot of people did it many times.
I have the same touch screen FT5406_MT, VER:0x1e.
The order date is 18 Aug 2016.
And I have the same issue since updated to 0517 firmware.
All my friends which have BV6000 just did not update the firmware and still are using Android 6.
If I understand correctly, you do not plan to fix the drivers in the current firmware (Android 7) for the touchscreens of the first batch. Right?

BeHa
Posts: 25
Joined: Mon Nov 07, 2016 3:17 pm

Re: Phone restarts during calls.

Postby BeHa » Sun Aug 06, 2017 4:42 pm

Last update installed, factory reset, and still I have problem with touch screen.

Just like the admin recommended, I wrote to the seller but he does not reply to my message.

I bought a phone on aliexpress:

Order ID: 78790603164204
Order time & date: 13:16 Sep. 27 2016
Store name: Desoon Technology Co., Limited

As I wrote before, phone is restarting durring calls. My touch screen is FT5406_MT, VER:0x1e.

slydiman
Posts: 7
Joined: Sat Dec 10, 2016 7:39 pm

Re: Phone restarts during calls.

Postby slydiman » Sun Aug 06, 2017 5:18 pm

Hello

I have the same touch screen and the same issue exactly.
No answer from the seller.
I bought my BV6000 on Aliexpress:
Order ID: 77676887165617
Order date: 2016-08-18
Store name: BlackPeach Store
The color: Green.
I can report IMEI and any other info if necessary.
Unfortunately I don't see a way to contact with admin via private message or e-mail.

Thanks,
Dmitry

Parcheval
Posts: 119
Joined: Wed Dec 07, 2016 11:58 am

Re: Phone restarts during calls.

Postby Parcheval » Tue Aug 08, 2017 11:47 am

Keep on writing email/PMs/etc... might need 15-20 tries, but you'll get an answer hopefully

giotaros
Posts: 2
Joined: Tue Oct 18, 2016 3:08 pm

Re: Phone restarts during calls.

Postby giotaros » Fri Aug 11, 2017 8:48 am

Hi, when I calling the phone reboot

I bought my BV6000 on Aliexpress no answers from seller:
Order Number: 75456871399505
Order Data: 2016-05-19
Store name: Shenzhen ValueDeal

Pirri91
Posts: 6
Joined: Tue Jul 04, 2017 8:31 pm
Location: Osor, Spain

Re: Phone restarts during calls.

Postby Pirri91 » Sat Aug 12, 2017 7:53 am

slydiman wrote:
If that don't help please contact your seller to exchange the device.


Are you seriously? Of course that don't help. A lot of people did it many times.
I have the same touch screen FT5406_MT, VER:0x1e.
The order date is 18 Aug 2016.
And I have the same issue since updated to 0517 firmware.
All my friends which have BV6000 just did not update the firmware and still are using Android 6.
If I understand correctly, you do not plan to fix the drivers in the current firmware (Android 7) for the touchscreens of the first batch. Right?


LOL!! I don't understand that the only solution is to change the device...
I made the order on eBay on June 7, 2016 to seller Toy0726, and everythings worked correctly until update 20170708.
My touchscreen driver is FT5406_MT, ver:0x1e.
I already did the factory reset when I updated.

Downgrade to 2016 versions with A6 is not a solution? Can't take the drivers of A6 to A7?

Please Blackview developers solve this bug of touchscreen.
Blackview BV6000 & BV7000 Pro

drae
Posts: 4
Joined: Sat Dec 31, 2016 6:57 am

Re: Phone restarts during calls.

Postby drae » Sun Aug 13, 2017 5:55 am

Hi, i have the same problem with restarts during calls.
Is there any chance, that the Blackview team manage this problem or that i can downgrade to previous firmware?
Or i have the only solution to throw away my Blackview6000. In this case i would never buy a new Blackview.

Regards
Paul

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone restarts during calls.

Postby blackview_admin » Mon Aug 14, 2017 3:05 pm

drae wrote:Hi, i have the same problem with restarts during calls.
Is there any chance, that the Blackview team manage this problem or that i can downgrade to previous firmware?
Or i have the only solution to throw away my Blackview6000. In this case i would never buy a new Blackview.


You don't need to throw away anything. For most devices it helps to update or downgrade to and other firmware by flashing. After that perform a factory reset in recovery. Of that don't help you can exchange your phone over the seller.

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone restarts during calls.

Postby blackview_admin » Mon Aug 14, 2017 3:11 pm

The problem of restarting devices during call is an issue with some touchscreens. It may be solved by up- or downgrade to not affected Firmware versions if you perform a factory reset in recovery after that. If that really don't help you can exchange your device over the seller.

If your seller really don't help you please contact kelly@blackview.hk. Describe your issue exactly, refer to this post, and provide all informations about your buy/device (date, order number, seller, price, color, IMEI, communication with seller, ...)

slydiman
Posts: 7
Joined: Sat Dec 10, 2016 7:39 pm

Re: Phone restarts during calls.

Postby slydiman » Mon Aug 14, 2017 7:25 pm

Why Blackview can't just fix the latest firmware?
Why you can't rollback the touchscreen drivers from previous firmwares?
It looks like the latest touchscreens have the buggy drivers too if you disabled the gloves mode.
Android 6 works just fine including the gloves mode.
But I need Android 7 features.
The phone offers the firmware update every week and I reject it every week. I hate it.
I have reflashed and reset the phone few times and restored all applications and settings.
I hate it too and I don't want to do it again.
You changed at least 3 touchscreen models in the production process.
You finally broke the touchscreen drivers.
And you don't plan or can't fix it.
Why should I continue to use this phone and cooperate with Blackview in the future?


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