Phone restarts during calls.

Netsplitz
Posts: 35
Joined: Mon Aug 01, 2016 9:55 am

Re: Phone restarts during calls.

Postby Netsplitz » Mon Aug 14, 2017 11:05 pm

Please fix touchscreen driver or exchange touchscreen

Location: Hong Kong
Store: taobao 唯數碼手機批發商城
Purchased: 2016-07-25

slydiman
Posts: 7
Joined: Sat Dec 10, 2016 7:39 pm

Re: Phone restarts during calls.

Postby slydiman » Wed Aug 16, 2017 4:34 pm

BTW, there is another well known touchscreen issue.
The touchscreen works incorrectly if the phone is connected to the charger.
It applies to the touchscreen revision FT5406_MT, VER: 0x1e at least.
Unfortunately it is the hardware issue and cannot be fixed by firmware.

Sebastl
Posts: 18
Joined: Fri Sep 09, 2016 8:48 pm

Re: Phone restarts during calls.

Postby Sebastl » Wed Aug 16, 2017 6:12 pm

Can confirm that

Pono
Posts: 29
Joined: Fri Aug 05, 2016 5:53 am

Re: Phone restarts during calls.

Postby Pono » Fri Aug 18, 2017 5:04 am

Ciao, I have all the updates, it was the damned updates that caused all this in the first place.
Can and are you going to fix it or not, it's really a simple question of which you must know the answer.
First it was the stupid speaker that broke and you sent me a new one, then you sent updates that causes my phone to restart constantly during calls, its not what I or anyone else pay money to buy phones for.
How about you take some responsibility for your product and fix it and preferably before the warranty expires.
As for who I bought the phone from, that's a waste of time as this is the second blackview phone I have got from them the second one being a blackview bv6000s.
I bought the bv6000s so I had a spare phone whilst waiting many months for you to send me a new speaker for the bv6000 which now does not work properly either because of the restarts.
I had to put a paypal dispute to get my money back from the seller of the bv6000s as after posting several post on here under the bv6000s section you BLACKVIEW refused to respond. the post is still there under Dud Phone.

blackview_admin
Posts: 3008
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone restarts during calls.

Postby blackview_admin » Fri Aug 18, 2017 12:37 pm

The problem of restarting devices during call is an issue with some touchscreens. It may be solved by up- or downgrade to not affected Firmware versions if you perform a factory reset in recovery after that. If the latest version don't work for you try out flashing older versions where you don't had this issue. If that really don't help you can exchange your device over the seller.

If your seller really don't help you please contact kelly@blackview.hk. Describe your issue exactly, refer to this post, and provide all informations about your buy/device (date, order number, seller, price, color, IMEI, communication with seller, ...)


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