Phone restarts when I receive calls

chrisb
Posts: 59
Joined: Mon Sep 19, 2016 5:50 am

Phone restarts when I receive calls

Postby chrisb » Wed Jul 26, 2017 11:47 pm

Hi,

My phone keeps restarting during calls.
This happened on the current and previous releases

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McSNox
Posts: 11
Joined: Wed Oct 19, 2016 5:57 am

Re: Phone restarts when I receive calls

Postby McSNox » Thu Jul 27, 2017 8:46 am

Hi
Read here:
viewtopic.php?f=142&t=154670&start=40

Try to keep the phone in a conversation so that the ear does not touch the display.

Sorry for my English.
Blackview BV6000 V01_20170708

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The_Saint
Posts: 25
Joined: Sun Mar 19, 2017 5:41 pm
Location: Poland

Re: Phone restarts when I receive calls

Postby The_Saint » Thu Jul 27, 2017 3:24 pm

I had the same nuisance at the beginnig. Try to calibrate the proximity sensor.

blackview_admin
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Re: Phone restarts when I receive calls

Postby blackview_admin » Tue Aug 01, 2017 4:18 pm

may be the same like here: viewtopic.php?f=142&t=219541

blackview_admin
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Re: Phone restarts when I receive calls

Postby blackview_admin » Fri Aug 04, 2017 9:13 am

If you are affected by this issue of restarting device when touching the screen for long time (may be during calls) please try to update to the latest firmware and perform a factory reset after that. If that don't help please contact your seller to exchange the device. Sorry for this inconvenience. (Only) if you don't receive help by the seller please contact us with all your buying details (shop, date, order-number, ...).

Pono
Posts: 29
Joined: Fri Aug 05, 2016 5:53 am

Re: Phone restarts when I receive calls

Postby Pono » Tue Aug 22, 2017 12:45 pm

Top
blackview_admin
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Re: Phone restarts during calls.
Unread postby blackview_admin » Fri Aug 18, 2017 10:37 pm

The problem of restarting devices during call is an issue with some touchscreens. It may be solved by up- or downgrade to not affected Firmware versions if you perform a factory reset in recovery after that. If the latest version don't work for you try out flashing older versions where you don't had this issue. If that really don't help you can exchange your device over the seller.

If your seller really don't help you please contact kelly@blackview.hk. Describe your issue exactly, refer to this post, and provide all informations about your buy/device (date, order number, seller, price, color, IMEI, communication with seller, ...)



So you are assuming that everyone that comes on here knows how to flash and all the rest of what you have written in here.
Seems to me that you are still putting the onus on the customer to fix your damned phones.
Really, expecting us to flash older versions just because your updates caused all this to our phones in the first place,
Why don't you fix your own mistakes instead of putting the onus on us??

Pono
Posts: 29
Joined: Fri Aug 05, 2016 5:53 am

Re: Phone restarts when I receive calls

Postby Pono » Tue Aug 22, 2017 12:47 pm

Oh and what do I do for a phone while i'm waiting for you to exchange the crap I have already considering it took you several months just to send an new speaker.

blackview_admin
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Re: Phone restarts when I receive calls

Postby blackview_admin » Fri Sep 08, 2017 4:34 pm

We are just triying to help you. If you are not able to read the flashing guide or have other questions just ask instead of spread bad mood

Pono
Posts: 29
Joined: Fri Aug 05, 2016 5:53 am

Re: Phone restarts when I receive calls

Postby Pono » Sun Sep 10, 2017 9:50 am

Well if you want to help then send out a fix instead of putting the onus on me to repair after all it was your updates that did this. What do you mean send out bad mood, do you mean you don't want anyone to know what I think of your service?


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